Multi Skilled Operator - Manchester, United Kingdom - Williams Lea

Williams Lea

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Multi Skilled Operator

Salary:
£21,225 per annum

Location:
Manchester, M2

Contract:
Permanent, 37.5 hours per week

Shift hours: 8am - 4pm, 9am - 5pm or 10am - 6pm you will need to be available for all

Williams Lea seeks a Multi Skilled Operator to join our team
Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for

Purpose of role:

The Multi Skilled Operator is responsible for delivering a first-class experience to our clients within the workplace facilities and the managed Document services at the Client.

The role-holder is responsible for the accurate completion of all tasks, delivered within the agreed service levels.

This is a hands-on role supports the regional Team Leader in managing the management workflow.

Responsibilities:

Reprographics:

To reproduce high quality documents to client specifications using high speed reprographic and finishing equipment.
Support operation to undertake all Document Service and Workplace tasks.
Collate & produce management information in a timely and accurate manner on the various tasks.
Full understanding of workflow processes and procedures.
Ensuring pride in work completed to the fastest, highest quality, including quality checking work.
Support colleagues and work as a team in order to achieve the best results for clients.
Actively support the client's environmental, consistency and security policies.
Booking all couriers
Monitor and replenish the consumables for all printers.
Calibrate all machines daily to ensure machine colour quality is kept to the optimum
Reporting issues as per procedure and escalating issues to team leader
Preparing files for scanning of hard copy files into PDF format and ensure all pages have been scanned.
Undertake additional duties as requested by management.

Client

Develop positive and professional relationships with our clients.
Create and maintain highest levels of client confidence by providing a flexible and responsive service, exceeding expectations where possible.
Take ownership for problems and ensure customer feedback and complaints are dealt with efficiently, with support from senior management.
Advising where appropriate on the best method of production and cost savings
To ensure all possible deadlines are achieved and managed in accordance with our client's service level agreement (SLA)

Technical skills

Willing to learn or have previous experience with records management tool.
Excellent attention to detail skills is a must.
Competent with Fiery Command workstation front end.
Competent with print drivers
Basic knowledge of Abode creative suite
Comfortable with digital telephone.
Competent with wire and comb binding (magna punch and manual closers)
Competent using a guillotine
Knowledgeable about routine maintenance and upkeep of equipment.

Health & Safety

Must undertake all health & safety training as required and complete Risk Assessments
Must continuously evaluate working areas for risks, including formal monthly audit log completion
Active participation in site or clientdriven H&S initiatives
Must take responsibility for reporting near misses and accidents

Special working conditions:

Able to climb mobile steps to reach a height up to 8ft.
Able to work in confined conditions.
Able to lift weight up to 10kgs.
Able to push and pull loads using mechanical aids.

Competencies:

Must have client focused approach to provide our high standard of service required.
Ability to work alone or collaboratively daily as part of a wider team.
Must be able to manage clients perceptions and expectations, actively promoting a high standard of client care.
Able to keep calm under pressure
Excellent communication skills with confidence to deal with clients at all levels
Work in partnership with colleagues to achieve common goals
Able to work on own initiative
Must plan and schedule activities to ensure best use of time and resources and to satisfy client and Williams Lea objectives
High level of attention to detail, working quickly and accurately
Follows procedures and checks work to ensure all work is right first time
Able to make logical decisions, considering all relevant information and alternative solutions
Must consider the broader implications of proposed actions, escalating matters appropriately
Must take ownership for tasks and problems and personal development

The Package:

In return the Multi Skilled Operator will receive £21,225 and benefits which includes Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay.

Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership