Reservations Agent - South East London, United Kingdom - Dominus Group

Dominus Group

Verified Company

South East London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
DOM1190

Branch:
The Dixon, Tower Bridge - Autograph Collection by Marriott

Location:
The Dixon, London (South East)

Salary/Benefits:
Competitive Salary + Company benefits + Incentives

Contract type:
Permanent

Hours:
Full Time

Hours per week:40

Posted date:05/09/2023

Closing date:19/10/2023

The hotel
The Dixon, Tower Bridge, a boutique style hotel part of Autograph Collection Hotels opened its doors in late 2018.

Taking center stage in the Tower Bridge neighborhood on Tooley Street, The Dixon, Tower Bridge, Autograph Collection is the new cultural hub for the capital's center of artistic activity.

We are proud to be named
Luxury Hotel of the Year in London by Travel and Hospitalty Awards in 202- Named after John Dixon Butler, the architect who originally constructed the building in 1905 as a Magistrates Court and police station, the hotel takes inspiration from the area's vibrant cultural heritage, while also capturing its new wave of creative cool.

The 193 rooms will redefine the traditional boutique hotel by seamlessly incorporating the local neighborhood's culture through an artful mix of heritage design. Think simple brickwork, tall windows and modern furniture from British designers that will sit alongside more classic pieces, whilst curated artworks from local artists will hang on the walls.
Cleverly reflecting the buildings purpose as a courtroom, the restaurant will serve as a neighborhood oasis that will welcome not only hotel guests but also the local trade.

What we offer

Friendly, people focused team
Reservations incentive scheme incrase your earnings based on performance
Excellent Company benefits including Your Inspirational Stay, when you can spend a night in the hotel and enjoy dinner, bed and breakfast with a plus one (TC's apply)
Development opportunity across the Dominus hotels portfolio, including several Marriott and Hilton brands
Uniform and dry cleaning
Meals on duty
Pension
Staff rate across all Marriott brands and across the Dominus hotel portfolio
Staff events and recognition schemes

About the role
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

In this role, you will start our guest's journey with us, often having one of the first interactions they'll have when making their choice to stay in the area.

You'll anticipate every detail to ensure a friction-free experience, ensuring all details taken are correct, accurate, and shared across other departments when needed.

Responsibilities and Duties

People

Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
To ensure that you are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises to maximize the hotel's sales.
Work closely with the operational departments and advise of any special requirements and VIP guests within the daily/weekly communication meetings, ensuring all guest requests are met.

Quality

Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
To ensure that the department provides a high level of customer service and meets the hotel brands standard for all reservations and actively challenge deviation.
To manage and fully understand all systems in the hotel relating to front office control and strategic management.

Profit

Answer bedroom enquiries in a timely manner and follow up to swiftly convert enquiries, issue contracts, and efficiently communicate these with the operations teams.
Assist with group bookings, from the quote stage until handover to Operations Team stage. Upload/enter rooming lists and ensure that details and changes are correctly updated. Ensure that payments are collected timeously, credit facilities are in place if necessary, and that final bills are reconciled and issued. Ensure that commissions are accrued and communicated to the finance department.
Maintain control of the hotel's room inventory on a daytoday basis, while coordinating room assignments controlling room inventory, controlling sellout days, supervising upgrades and monitoring interfaces.

About you

It is essential that you possess a good command of the English language (spoken and written), excellent phone etiquette and communication skills, customer service orientated, computer literate
Experience in a similar role, or within a hotel environment for more than 1 year where reservations was a key part of day to day is essential
Experience of Opera PMS, and advanced computer skills (excel) and management of CRS is desirable
Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
Flexible and adaptab