Service Controller - Holbeck, United Kingdom - NG Bailey Group

NG Bailey Group

Verified Company

Holbeck, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently recruiting for a Service Controller to be based from our Leeds office, LS12 with parking on site.

The Service Controller will work with the service centre team, primary objective is allocating calls and resources to ensure that all planned maintenance and breakdowns are attended by the relevant skillset of engineer and are carried out and completed with agreed client SLA'S.

Responsibilities:

You will:

Logging into the customer lines, receiving incoming calls and making outgoing phone calls, liaising with customers to give them updates on outstanding jobs
Allocating reactive/quoted works to engineers and scheduling the work in, minimising travel time to reduce costs
Obtaining relevant order number/instruction for quoted works, ensuring all documentation and customer approvals are attached to the project log
Instructing subcontractor to carry out reactive callouts, and seeing the call through to completion
Ensuring all relevant documentation/paperwork is attached to the reactive job so call can be invoiced
Utilise Masternaut tool to drive efficiencies and track mobile engineers as necessary
Daily monitoring of all outstanding and overdue reactive/PPM and quoted jobs, progressing all calls through to completion
Generation of WOQ and monitoring the process. Assisting with GRN and resolving invoice queries for POs

Requirements:

You will have:

Prior experience of Service Controller role in M&E or related service businesses, would be Desirable but not essential.
Computer Literacy (Microsoft Office, Accurate Keyboard skills)

About Us
We are one of the leading independent engineering and services businesses in the UK.

Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

You will be working as part of a team, we're committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual

Progression is something we value and we'll make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.