Business Support Officer - Newcastle upon Tyne, United Kingdom - The Jeya Group Ltd

The Jeya Group Ltd
The Jeya Group Ltd
Verified Company
Newcastle upon Tyne, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are looking for Business Support Officer that will provide a range of service specific business and administrative support services to make sure Directorate needs are met in line with the Cabinet's vision, priorities and values.


Main Duties

  • To take part in identifying and embedding business process improvements.
  • To deal with enquiries, including technical queries about the service in line with our procedures and protocols.
  • To collate and prepare management information as needed.
  • To work with nominated officers responsible for maintenance, repairs and security of designated buildings, giving administrative support as needed.
  • To give confidential administrative and secretarial support including arranging and servicing meetings, preparing agendas and taking minutes as needed.
  • To give interactive WP support to the allocated service using digital, audio or copy typing.
  • To contribute to skills transfer activities by the demonstration of duties to support business continuity and to continually improve our service.
  • To develop and maintain positive joint working relationships with relevant internal and external stakeholders.
  • To give a professional and courteous reception service as needed.
  • To account for, reconcile and make sure of the security of petty cash, stock and cash equivalents in line with our Financial Regulations.
  • To promote and implement our equal opportunities policies in all aspects of employment and service delivery.
  • Good verbal and written communication skills.
  • Good organization and time management skills.
  • Ability to work as part of a team and on own initiative.
  • Excellent Customer Service Skills, with the ability to resolve complex enquiries.
  • Experience of dealing with sensitive and confidential information.
  • Understand the need to identify and embed new business processes.
  • Ability to support meetings including production of minutes and/or action points.
  • We currently have a number of posts available which are both full time and part time. These posts offer a mixture or working from home (WFH) and in the office on a rota basis depending on the needs of the Service you are supporting. We have vacancies in Children's Social Care (Allendale Road, Byker/WFH), Adult Social Care, (Westgate College, West Road/WFH), SEND Travel Support (Civic/WFH). All posts require excellent IT skills, experience in using MS Outlook, Word, Excel, Office 365 Teams, and inhouse Case Managements Systems. Excellent communication skills, ability to prioritize and multitask is essential as well as being a team player who strives to provide an excellent service._

Salary:
£10.19 per hour
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