Technical Customer Service Representative - Woking, United Kingdom - FOX Factory GmbH

FOX Factory GmbH
FOX Factory GmbH
Verified Company
Woking, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Our Company:


For over four decades, FOX has been an industry leader in the design and development of high-performance suspension products for motorcycles, mountain bikes, off-road cars and trucks, ATVs, UTVs and snowmobiles.

FOX equipped vehicles and racers have stood atop podiums in every sport in which we've competed — from the sands of Baja to the dunes of Dakar.

As part of our globalization efforts, we are expanding our operations in the UK to better support our dealers, distributors and community of riders.

Based out of our new facilities in London, we are searching for an experienced

Technical Customer Service Representative

(M/F/d) to be responsible for the daily interactions with FOX customers seeking technical, warranty, and factory service support.
Our new location will be focusing on several suspension Areas, therefore we're looking for you with your wide interest in the field of suspension


Your mission:


  • Understand customer needs and requirements; provide solutions for product, process or service
  • Evaluate products that have been sent in for warranty/service to confirm the action that the technicians will provide for that product
  • Provide accurate estimates and alternate options to customers for the servicing and support of products
  • Communicate with customers regarding product repairs, follow up on inhouse repairs and provide technical support on products
  • Work closely with Technicians, and other departments to ensure that products being serviced do not meet with delays
  • Follow established processes; recommend improvements to manager and participate in efforts to continuously help improve operation efficiency
  • Manage products on hold and ensuring timely resolutions
  • Work closely with technicians and other departments to reduce turnaround times
  • Maintain a safe work environment by adhering to all safety regulations within the department

Your profile:


  • Technical knowledge of suspension
  • Mechanical aptitude
  • Positive contribution to team atmosphere
  • Ability to multitask and work under time pressure
  • Ability to understand technical drawings and technical documents
  • Advanced computer skills, working on Excel spreadsheets and databases
  • Honesty, sincerity and strong work ethic
  • Good written and verbal communication skills to explain mechanical products
  • Customer service orientation and ability to give professional advice via mail and phone

Education:
no specific apprenticeship needed.


Experience:
Experience in a related field is necessary.


Why us?:


What we offer you:


  • Being part of an international team
  • The opportunity to accompany the growth of the site
  • A diverse benefit catalogue (Dental, Health, Pension)
  • Diverse working days
  • The opportunity to contribute ideas and improvements to improve us on all levels

Have we sparked your interest?

About us:


REDEFINING RIDE DYNAMICS
FOX gives you the confidence to push your limits no matter what your experience level.

For over three decades, our team of enthusiasts and professional athletes have been uniquely committed to redefining ride dynamics that improve your performance.

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