Service Desk Administrator - London, United Kingdom - Office Angels
Description
Service Desk Administrator
Salary:
up to £26,000
Location:
Canary Wharf
Hours:
Early shift - 7am-4pm
Late Shift - 10am-7pm
Once training has been complete hybrid working will be offered which would be up to 2 days working from home a week.
Perks:
Season ticket loans, Perkbox, health and well being service, cycle to work scheme, life assurance, income protection
22 days holiday which will increase with length of service, pension scheme
A Valid DBS check will be required and completed if successful for this role.
Are you a confident administrator with service desk experience? Or have a strong customer service
admin background? If so this could This be a great role for you
You will be joining this smart building technology company and supporting one of its key clients with service requests and faults.
Duties:
- Admin support to the service desk and site teams
- Data entry
- Review ongoing works within the client ticketing system
- Allocate new tickets to the relevant resource
- Produce incident quotes
- Manage the support hotline
- Provide advice and guidance to customers
- Issue engineer reports
- Help resolve and escalated issues where required
- Any other adhoc duties
Requirements:
- Previous experience using a ticketing system is beneficial
- Strong Admin support experience
- Can demonstrate working to timescales
- Excellent customer service skills
- Excellent IT skills
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
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