Associate Customer Success Specialist - Newbury, United Kingdom - OEConnection

OEConnection

Verified Company

Newbury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year.

We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.

Position Summary
Builds and maintains customer relationships within a defined territory or group to educate and drive awareness of OEC solutions.

Provides onboarding support to new customers and introduces best practices in order to drive customer engagement and product utilization, thereby selling more parts.

Responsible for achieving targeted levels of customer utilization of OEC solutions to ensure customer satisfaction and incremental sales. Supports key customers within territory to exceed customer expectations and drive high levels of engagement.

Job Duties

Collision, Mechanical, Retail, and Supply Chain.
Continues fluency in known product lines and focuses on a specific product when requested by Associate Manager or Manager in support of ongoing and changing business priorities; proactively learns new product information with the goal of becoming fluent in speaking all-OEC product language.
Creates and Produces regular Parts Sales/KPI reporting via Excel.
Manages customer database between the dealers, the client and Internal OEC teams.
Achieves targeted levels of customer utilisation of OEC solutions to ensure customer satisfaction.
Utilizes available opportunities to provide influential information that could result in additional product sales or upgrades.
Liaising with our studio to create and distribute programme edms and mailers (experience of Wrike/Hubspot would be a bonus).
Work with external suppliers to order and deliver marketing materials and support.
Establishes high level relationships with dealer management and department champions; drives customer engagement and increases overall parts sales through coaching.
Works with Associate Manager to prioritize workload and leverage CRM to manage activities to ensure appropriate communication and engagement with customers.
Working with our internal Dev team to ensure our customer data is utilised correctly with our App & Outbound team.
Running the day to day "back of house" elements of the trade programme and handling incoming enquires from our dealer network to the programme inbox.
Regular meetings with the manufacturer to ensure programme SLA's are delivered.
Supporting Associate Manager as required with ad hoc reporting.

Education

Requires an associate degree from an accredited college or, in the absence of a degree, directly-related job experience building business relationships and facilitating product usage.

Any additional training through a vocational school that is related to automotive parts, service and sales is helpful, but not necessary.

Experience