Investor Relations Coordinator - Manchester, United Kingdom - Urbanbubble

Urbanbubble

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are searching for an incredible, customer focused individual to be the point of contact for all investors across the private rental sector portfolio.

Our Investor Relations Coordinator would promote a positive image of the urbanbubble brand, provide excellent customer service to our clients and win new business.

This role is full time, Monday-Friday 8:30am - 5pm.

What do we offer?

We offer amazing benefits such as a basic salary of up to £26,000 plus 10% bonus, enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, and much much more.
We also offer enhanced annual leave, including your birthday day off and a day off when you buy your house we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub

What will you do?**- Liaise with existing clients to continue to build strong relationships and deliver exceptional customer service.

Assist with generating new business to meet team monthly targets set by line manager and successfully on boarding new clients.
Be the main point of contact for any enquires from investors or their representatives through to resolution.
Assisting the lettings team to produce marketing material
Help production of monthly newsletters
Attending investor and sales agent meetings
Liaising with client regarding timing and value of payments
Regular client reporting (cash collection, arrears, investor payments, tenant balances etc.)
Updating of all investor databases and information on property software system

Update and maintain the registration or amendments to landlord licenses

What are we looking for?

Excellent communication skills both written and verbal
Fantastic organisation skills with good attention to detail
Previous sales experience and comfortable working towards targets
Previous experience working in a fast paced environment
Strong customer service skills and a genuine passion for delivering exceptional customer service.
Be confident in handing complaints and difficult situations

What does our Residential team say?
"The team is always fun and lively and no two days are the same" - Brogan Fulton, Lettings Property Manager

"Busy, Fun, Challenging, Fulfilling. I always feel supported and we are a team first and foremost" - Ally McGrath, Lettings Negotiator

"Everyday is different We learn something new everyday. Our team is more like a family" - Lewis Bradford, Lettings Negotiator

"Fun, welcoming and supported. Learning a lot of stuff every day and although you might come across new things you don't know how to dealt with, you feel comfortable enough to go through knowing that you have a great team ready to support you with anything you need" - Alessandra Spadaro, Lettings Administrator

At urbanbubble, we're redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we're proud to serve 14,000 residents and growing. We're looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential.