Senior Parts Sales Advisor - Bishops Tachbrook - Tech Connect Group

Description

Role:
 Senior Parts Sales Advisor


Location:
 Warwick, CV34 6TE

Hours: 40 hours per week | between 08:00 - 17:00 Monday to Friday


Salary:
 between £37, £40,000.00 pa DOE

Are you a parts expert who thrives on solving complex queries and delivering outstanding customer service? We're looking for a Senior Parts Sales Advisor to play a key role in supporting customers, driving parts accuracy, and being the go-to specialist for technical parts advice.

What you'll be doing:
Handling customer enquiries via phone and email with confidence and expertise
Identifying and supplying the correct parts first time, every time
Preparing quotes and promoting genuine OE parts
Acting as the first point of contact for complex and escalated parts queries
Managing parts data, vehicle BOMs and engineering changes within electronic parts catalogues
Working closely with engineering and technical teams to resolve issues and improve accuracy
Identifying part failure trends and producing technical parts bulletins

What we're looking for:
Strong automotive parts knowledge with hands-on aftermarket experience
Proven ability to deliver excellent customer service in a fast-paced environment
Confident communicator with professional telephone manner
Technically minded, with the ability to interpret parts data and engineering changes
A collaborative team player who enjoys sharing knowledge