Senior Appointment Administration Clerk - Stoke-on-Trent, United Kingdom - Midlands Partnership NHS Foundation Trust

Midlands Partnership NHS Foundation Trust

Verified Company

Stoke-on-Trent, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At MPFT we pride ourselves on staff wellbeing and development and can we offer you:

Our SOOTHE resources
supporting staff across the trust with their physical, mental and financial health. In addition to the support offered from our occupational health provider Team Prevent.
Counselling support and lifestyle information with advice on a variety of personal matters

- "In our Gift" providing a platform for your voice to be heard to inform change

The opportunity to purchase additional annual leave
Opportunities for flexible working (depending on the role)
Career development opportunities and coaching plus access to in house training programs
Innovative research training program entitled STARS (Supporting the advancement of Research Skills)
Child Care Vouchers Scheme
Recognition and engagement through our staff LOVE awards, LOVE long service awards and Staff Engagement Surveys
NHS discounts available via the Blue Card and Red Guava schemes

Senior Appointment Administration Clerk - Band 3 (Full Time 37.5h, Monday to Friday working)

Fantastic opportunity for someone with administrative and interpersonal skills to join the evolving and improving service.

Interviews to be held on Friday, the 24th of February 2023.

Midlands Partnership NHS Foundation Trust (MPFT) is an award winning organisation with over 9000 employees.

We are one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.

We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.

KEY RESPONSIBILITIES

To support and mentor the Administration Clerks to enable the efficient and effective completion of all tasks by working closely with the Team Lead.
In the absence of the Team Lead, to use autonomy for set routine tasks and supervise work of junior staff in order to ensure continuity and completion of work, reporting any concerns to the Manager.
To be the first point of contact to the Operation Lead/Senior Management in the absence of the Manager or Team Lead.
Assist the AHP Administration Team Lead (if required) to coordinate and deliver induction, training and support to new and existing staff.
Support the AHP Administration Team Lead (if required) to deliver monthly Supervisions.
To maintain appropriate standards of Health and Safety as per Trust Policies and to adhere to all Trust policies and standards.
To communicate nonclinical verbal and written information in a precise and effective way both internally and externally to patients, relatives and carers for many of whom there may be communication difficulties as a result of old age, hearing loss, pain, fear, and language or learning difficulties. Information has to be communicated using relevant speed, accuracy, tact, understanding and confidentiality.
To work individually and as part of the team to provide high quality, referral services and provide cover when needed during times of staff absence or annual leave.
To provide an effective and efficient, customer friendly service to the patients of MPFT, their families and carers.
To appoint, cancel and rearrange appointments as required using the (Rio) Referral system, ensuring clinics are fully utilised.
To provide support and advice, maintain channels of communication and links with clinical and other staff within the department.
Recording accurate, confidential, and sensitive patient information.
To implement and Review Risk Assessments under the guidance of the Team Lead.