Customer Service Advisor - Bury St. Edmunds, United Kingdom - Labour-Hire Solutions Limited
Description
Labour Hire is looking for an experienced Customer Service Representative to begin work for a nationwide gas and electric business.
_This is a permanent position with NO agency probation period_
About the role:
- Communicating professionally and in a timely manner to schedule booking with customers and tenants.
- Using gaselec systems and other software tools efficiently.
- Effective management of engineer's diaries within geographical areas, ensuring that they are fully utilised wherever possible.
- Escalating issues regarding the scheduling of bookings to managers.
- Following the complaints procedure at all times.
- Supporting the successful resolution of complaints and queries through communication with the customer, tenants and engineer(s).
- Performing any other duties as may be reasonably requested by your line manager, such as general office tasks including generating letters, photocopying and filing.
- Monday to Friday 9 am5:30 pm
About you:
- Possess exceptional verbal and written communication skills.
- Be polite but assertive to ensure work is scheduled to the requirements of our clients and to our benefit
- Be highly organised and accurate to ensure all tasks are completed successfully.
- Be flexible to deal with shifting priorities.
- Have excellent time management skills.
- Be competent in the use of a range of software packages.
- Have experience of and willingness to work to targets and KPIs.
- Be a team player who is also able to work off their own initiative.
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