Operations Manager, Personal Banking - London
3 weeks ago
Job summary
We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers. We're not about selling products - we want to solve problems and change lives through Monzo. Hear from our UK team about what it's like working at Monzo.
Responsibilities
- Leading and Developing Leaders: Coach and support a team of up to 7 Team Managers, empowering them to bring out the best in their own teams and build future leaders.
- Driving Operational Decisions: Make critical, real-time operational decisions, effectively balancing service levels, team wellbeing, and efficiency to deliver an outstanding customer experience.
- Owning Performance: Take full ownership of your operation's performance. You'll keep a close eye on the numbers, spot emerging trends, and drive meaningful improvements.
- Championing Your Team: Advocate for your team's needs, making sure they are engaged, supported, and set up for success every day.
- Innovating Processes: Drive operational excellence by proactively reviewing processes, tools, and ways of working to make everything slicker and smarter.
- Collaborating Across Monzo: Partner with key stakeholders across the bank, including workforce planning and risk teams, to ensure a smooth and efficient operation.
- Leading Through Change: Help your teams stay focused and resilient in Monzo's fast-moving, ever-evolving environment.
Job description
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