Customer Service Advisor - Long Eaton, United Kingdom - the clifford health club & spa

the clifford health club & spa

Verified Company

Long Eaton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor

As a Customer Service Advisor you will be joining an energetic team who pride themselves on getting results in our fast paced business center at Clifford Health Club & Spa.

As a Customer Service Advisor you will be well experienced in a similar environment where you utilise your sales and customer service skills to provide excellent service to each enquiry you handle.

The successful Customer Service Advisor will:

Handle all calls within performance targets and professionally following approved call scripts and sales guidance materials
Handle customer objections in a positive manner and actively attempt to overcome these objections in line with sales guidance materials
Actively attempt to build rapport with all callers
Actively look for opportunities to upgrade levels of cover through effective listening and identification of customer needs
Display appropriate levels of patience and empathy as and when required
Handle complaints in a positive way, in line with company procedures
Communicate with customers and third parties in a clear, concise and professional way
To capture all requested data and provide information to the caller
Ensure product knowledge is kept continuously uptodate through appropriate research and training
Respond to incoming correspondence in accordance with agreed procedures
Must be over 17years to apply