Receptionist/administration Assistant Available On - London, United Kingdom - My Healthy Family Ldn LLP

Description

About us - Meet My Baby

At Meet My Baby we fell in love with the idea of making pregnant women and new parents smile, so we created an unique experience they could treasure for a lifetime.

Becoming a mother is a beautiful journey that makes life feel complete. From the moment a mum to be finds they're expecting, their thoughts turn to nothing else. We're passionate about celebrating these moments and emotions in a stunning setting unlike any other.

It's a beautiful journey that leads to a new life being welcomed into the world and it's one we want to be a part of.

Meet My Baby allows every mum to be to enjoy seeing her little one in stunning 4D in a way she'll treasure for ever.

Meet My Baby is seeking a proactive and diligent individual (who is willing to start work immediately) with customer service skills to join our team as a Receptionist


About the Receptionist Position
The Receptionist will support the Sonographer and ensure that patients are well taken care of from when they arrive the premises to their onward departure

• A friendly and compassionate person who possesses the ability to relate easily with others
• A person who can juggle several assigned tasks to ensure the smooth running of the facility

Key Responsibilities:

• Builds rapport and a strong relationship with the customers and their families ensuring that their experience is smooth, enjoyable, informative and relaxing.
• Supports the Sonographer throughout the scan process allowing them to concentrate on the clinical aspects of the scan
• Works in close partnership with the sonographer and a small team of staff ensuring that the customer receives the correct information in a relaxed, dignified, nonthreatening and informative way
• Deals with customers with compassion and sympathy as the primary objective
• Ensures that the customer is helped through the process of communicating with the sonographer
• Ensures that relevant paperwork is completed thoroughly
• Cleans the clinic at the end of period and to generally ensure that the clinic is spotless at all times
• Handles basic administrative tasks to a good standard.
• Provides the Vital Link Between the Sonographer completing the ultrasound scans and the family ensuring that from the moment the family arrives, their experience is special.
• Observes the room and connects with families to make all of our customers feel special
• Supports the Sonographer throughout the scan process allowing them to focus on technical aspects of the scan
• Assists the Sonographer in the smooth delivery of referring the expectant mother to the correct services.
• Enters accurate patient and exam data into the system.
• Manages Ultrasound lists of each day
• Prepares the imaging suites ahead of test
• Chaperons in clinics as needed
• Communicates positively and tactfully with patients, their relatives, carers and visitors, showing compassion and empathy
• Offers advice to patients, demonstrating a good understanding of the scanning process
• Ensures that patients are comfortable and at ease during the imaging process.
• Enters orders and provides general information to customers. Participates in the resolution of customer problems or collects necessary data and follows through to appropriate person for problem resolution.
• Greets patients and obtains pertinent patient demographic/insurance information for registration to process orders for patient exams.
• Answers telephone and gives information to callers or routes call to appropriate person
• Schedules appointments with patients for scans
• Confirms scheduled patients for next day.
• Takes on other duties and responsibilities within the clinic as required,

Requirements:

• Education/ Experience_
• Minimum of 1 years' experience working in customer service.
• Prior experience workingin a prenatal facility as a Receptionist or customer service person is a plus

Skills and Competencies

• Excellent customer service skills
• Basic understanding of Ultrasound procedures
• Excellent Communication skills (Written and Verbal)
• Strong interpersonal and patient focused approach skills
• Good Organisation skills
• Ability to maintain high standards of cleanliness
• Personable and compassionate attitude
• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Competent in use of IT equipment
• Passion for providing excellent patient care, going above and beyond to help others
• Must be able to multitask

Working with us

• Competitive Pay with flexible hours
• Performance bonus

Job Location:
SW1W 0EX London (central London)


Mode of Application:

If you would like to be considered for this exciting opportunity, please send:
Your resume and cover letter


Job Types:
Part-time, Temporary, Contract, Permanent


Salary:
£80.00-£100.00 per day


Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Bonus scheme

Experience:

• Healthcare: 1 year