Porter Dispatcher - Middlesbrough, United Kingdom - Serco Plc

Serco Plc

Verified Company

Middlesbrough, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

James Cook University Hospital, Middlesbrough, TS4 3BW

Part Time, 12 month FTC (24.5 hours per week)

2 week rota - (week 1: Monday, Tuesday, Saturday, Sunday)

(week 2:
Wednesday, Thursday, Friday)

(9am - 4:30pm)

Salary:
£20, £21,318.00 per annum (dependant on experience)

Here at Serco we're looking for a Porter Dispatcher to join us at James Cook University Hospital, Middlesbrough.

The key purpose of this role is to provide a comprehensive, quality, efficient and cost-effective Porter Despatching service within the whole of the Hospital, in line with contractual requirements ensuring patient care and customer service being at the forefront of service provision.

Main Accountabilities

Ensure that all Portering tasks are despatched in a professional and competent manner to maintain an efficient and effective service.

Ensure all tasked despatched via Portertrac are correctly accepted, started and completed in accordance with SLA's
Support the Patient Ambassador/Service Manager or Soft Service's Lead to ensure the full service is compliant with the site ISO Regulations, quality and environmental policies;
Performance targets are always to be met in line with agreed standards;
Assist with maintaining appropriate records in line with service delivery
Ensure all HSE initiatives are managed proactively to ensure a safe working environment;
Escalate all and any risks to the Patient Ambassador and/or Service Manager;
Undertake any other tasks/duties as identified by the Patient Ambassador, Service Manager or Soft Services Lead.

What you'll need to do the role

Ability to prioritise and cope with high and varied workload.
Ability to work under pressure
Well-developed problem solving and analytical skills.
Demonstrated effective interpersonal written / verbal communication, and negotiation skills.
Demonstrate a commitment to quality and improving processes.
Flexible, adaptable and embraces change.
Professional demeanour, high level of personal integrity and ability to maintain confidentiality
Intermediate Microsoft Office skills and ability to use and monitor multiple systems at once
Demonstrate previous experience in similar role within a customer orientated health care or hospitality environment.
Experience in working in a KPI driven service with delivery outcomes,
Experience and knowledge of the Portering or Helpdesk contact centre environment advantageous.

Why Serco?

Meaningful and vital work:

Working within a Hospital at Serco means that you'll play a critical role in ensuring that patients continue to receive the support that they need 24/7.

A world of opportunity:
It takes a diverse team to support a hospital and we're big on internal progression.

So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.

Great people:

Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team.

You will be a significant part of the hospital.

What we offer

Up to 6% contributory pension scheme
25 days annual leave plus bank holidays
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme and more
Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion

Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.

Interesting and enjoyable work
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.

We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).

Please contact our recruitment team directly on to discuss.