Completions Support Agent - Manchester, United Kingdom - Roma Finance

Roma Finance

Verified Company

Manchester, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Completions Support Agent

Location - Head Office, Manchester

Benefits - Hybrid working, Healthshield - Healthcare, Dental, Optical, Life Assurance (after 3 months) 4 x annual salary, 25 days holiday P.A plus bank holidays

Hours hours per week

Welcome to Roma Finance
We are a multi-award winning lender and pride ourselves on being a diverse and forward-thinking company. We provide an experience of lending less ordinary, because every case is different.

Over time, we envision ourselves achieving growth by diversifying and increasing our presence in the market, and continuing our service as a valued provider, being the first choice to our customers.

As a commercial finance services provider, our mission is to continue to meet the needs of our diverse customer base, ensuring that we embody professionalism and integrity, to set the benchmark in creating value and wealth for our borrowers.

Our dynamic team working together, each with their individual skill sets, contribute to helping our company gain success. Our focus is firmly based on performing with excellence with a passion to excel, continuously increasing our standards. We work collectively and inclusively, building a collaborative, honest, flexible and relaxed company culture.

To develop lasting relationships, our approach is to deliver outstanding products with an unsurpassed service that combined, delivers premium value to our customers.

Roma finance understands that every property transaction is unique, that why we put flexibility at the forefront of everything that we do.

Our promise to all of our colleagues, is to maintain a healthy, safe, friendly and prosperous business environment of fostering collaboration, where innovation is encouraged.

Completions Support Agent - Manchester

Working within the Completions department at Roma Finance, based in the heart of Manchester, you will be responsible for the processing of cases and pushing them through to completion.

The role of the Completions Support Agent is to carry out thorough due diligence and manage a portfolio of pre completion accounts.

This is an excellent opportunity to join a dynamic, innovative and growing business within the specialist financial services industry.

Main Duties/Responsibilities

Liaise with brokers, customers & solicitors to push for completions through effective communication and strong relationship building
Update internal systems with progress on cases to provide an overview of updates to internal stakeholders
Conduct Inbound and outbound calls with borrowers and intermediaries to provide necessary updates enhancing the customer journey
Assist Completions manager in management of pipeline through to completion by supporting & managing a portfolio of pre completion accounts
Carry out necessary due diligence on all cases to analyse risk by using appropriate credit referencing agencies
Develop and maintain strong relationships with customers, brokers and solicitors to increase levels of repeat business
Suggest new ways of working to streamline efficiencies ensuring continuous improvement and customer satisfaction
Continuously learn and develop your knowledge within the role to effectively support the Underwriting team
Continuously build upon your knowledge of conveyancing legalities to effectively push for completion

Person specification
Strong Communicator, Pro Active, Fast paced, Teamwork, Independence, Detailed, Organised, Effective Time management, Efficient.

Diversity and Inclusion

Salary:
£22,000.00-£27,000.00 per year

Benefits: