Contact Centre Manager - Hythe, United Kingdom - Cactus Search

Cactus Search

Verified Company

Hythe, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for an experienced
Contact Centre Manager for a fantastic, growing, exciting business based in Hythe, Kent
.You will work closely with multiple stakeholders to optimise the customer experience as well asdeveloping your team.

In this area of the contact centre, you will coach, support and inspire your team which is why we are looking for a real
Leader of people

You will need to have strong experience in
Driving, Mentoring, Coaching and Developing your teams in a Contact Centre Setting.

This role is based on site in Hythe, Kent.

You will be responsible for::

Have regular conversations with those you manage, using this time to coach and support them
Manage performance, providing regular feedback (strengths and developments)
Be accountable for the budget, performance and results of your area
Resource planning
Build and maintain effective relationships with internal and external stakeholders
Be responsible for their people's engagement and communication
Work alongside our People Advisor to ensure the team is fully supported.
Be able to take ownership of your own performance and development

Experience:

Experience of managing large customer facing teams
Strong coaching, mentoring and training skills
Strong analytical skills and effective use of data and reporting
Strong IT and digital skills
Experience of working in a multi channel contact centre environment.
Strong commercial understanding, being able to input into key decision making affecting your area.