Train Service Controller - Glasgow, United Kingdom - GB Railfreight

GB Railfreight

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:
At GB Railfreight we are currently seeking an experienced Train Service Controller to join our Control Desk in Glasgow.

This role will provide real time information for our GB Railfreight Caledonian Sleeper service in order to achieve customer requirements for punctuality, reliability and service quality.

The Control department is a 24/7, 365 days of the year operation. You can expect to be rostered for 12 hour shifts which include days, nights, weekend and bank holiday working.

Responsibilities:

Communication of plan revisions and other information throughout GB Railfreight, its customers and contractors.
Supporting the Duty Control Manager & TOPS/Fleet controller with attribution of Level One TRUST Delay Data detailing initial causes of the

- incident and further monitoring of TRUST delay incidents to ensure reactionary delays are dealt with correctly.

Liaise with the Duty Control Manager, Engineering Team or Contractor and Network Rail in the event of a train failure or defect to establish the most effective course of action to be taken to minimise disruption, in conjunction with GBRf OSM 120 "Defective On-Train Equipment".
Advise GB Railfreight customers as appropriate, and keep the customer informed of developments.
Coordinate and liaise with the Duty Control Manager, Engineering and Operational oncall managers.
Manage and control the bookingon arrangements and realtime resourcing of all Train Managers and groundstaff, including recording all reasons for plan deviation or extra hour allocation.
Monitor traction resources that are in service ensuring that any deviation is fully assessed to ensure most economic use of available traction, with mínimal effects on maintenance plans.
Work in conjunction with all areas of the business to deliver GBRf business safely, and in the most cost effective way.
Work with Contract Managers to deliver services where they run late.
Maintain regular updates for possession work and mitigate any delays.

Qualifications:
We are looking for individuals with the below qualifications and qualities:

Strong IT skills
GCSE in Maths and English, or equivalent
Confident and proactive
High attention to detail
Interpersonal skills with ability to communicate effectively at all levels.
The ability to remain calm under pressure
Strong organisational skills
Time management skills
Knowledge of Van tracking software, TOPs, crewplan, TRUST and voyagerplan

Desirable Skills

Railway planning experience
Geographical knowledge
Experience in a rail industry environment

Our Values

Professionalism - Safety and security is paramount in our business, and we feel that this embodies the foundation of a high achieving safety culture

Support - We look after our people and they in turn are encouraged to look after each other

Communication - The transparency of our is business is valued by our colleagues and customers

Trust and Empowerment - We believe that openness and honesty make for the best relationship because it leads to trust and confidence

Enjoyment - Taking pleasure in coming to work at GBRf is actively encouraged right from the top