Customer Collections Advisor - Birmingham, United Kingdom - Sigma Financial Group

Sigma Financial Group

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Remote / Work from Home

Contract Type:
Permanent

Hours:
Full Time, 40 per week

Salary:
starts at £22,167 per annum and rises to £22,671 per annum after probation

Role overview:

Are you looking for your next venture in Customer Service and Collections?
If the answer is yes, keep reading

Role Purpose:

To receive and respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

All customer contacts should be dealt with efficiently, meeting or exceeding their expectations of the company.

Duties and Key Responsibilities:

Update Customer details to reflect payments, invoices, and bills
Ensure service and quality in line with current KPI's
Able to Adapt Communication style in order to meet customers needs and understanding
Deliver and maintain a high quality service to all customers as priority
Works well within a team and is able to support, communicate and share best practice well with peers
Communicate clearly and simply both written and verbally
Handle objections in a precise manner to ensure full understanding and clear communication to the customer
Takes ownership to seek a positive resolution to any issues, but can escalate a problem if necessary
Update systems accurately with relevant information
Able to get to the bottom of issues quickly and efficiently in order to provide solutions and answers
Seeks feedback and volunteers for tasks to gain new experiences
Challenge existing methods where appropriate to ensure the customer receives an improved service

General Responsibilities:

All employees at Sigma have a set of core responsibilities that sit alongside their individual duties and responsibilities:

Build and maintain productive working relationships with colleagues and management
Operate within the terms of Sigma's policies and procedures always ensuring that all work and workrelated activities are operated in accordance with legal requirements including GDPR
Demonstrate knowledge and understanding and positively promote equality of opportunity
Be adaptable to change and have an ability to acquire new and relevant skills and knowledge by taking appropriate responsibility for own personal and professional development
Take appropriate care to ensure that company equipment, facilities and infrastructure are not defaced or damaged
Be aware of and take action to report any potential workplace/personal hazards to Health & Safety

Experience and Requirements:

Must be available to work between Monday
Sunday 8am 8pm on a rotational shift basis
Clear Credit and criminal record check
Computer literate
Understand how to operate a phone
Effective written and verbal communication skills
Experience working in a contact center is desirable but not essential

What we offer:

Competitive salary and bonus scheme
22 days holiday plus bank holidays. If you are required to work bank holidays these will be added to your entitlement to use at another time.
Pension scheme
Peer recognition and awards scheme
Wellbeing initiatives like desktop yoga and mental health first aiders
Employee Assistance Programme
The opportunity to be involved in a variety of charitable/volunteer work
You'll be part of a diverse, engaging and fun workforce, where your successes will be celebrated and you'll have support when things don't go to plan

About Sigma, part of the

Digicall Group:

Our business revolves around Business Process Outsourcing - we help run business's more effectively and efficiently by taking responsibility for various processes.

At Sigma, we believe in serving people and changing lives.

Through a diverse and inclusive service offering and partner network, we believe that whatever your need, we have a solution for you.

Our business is to be there for your business when it matters most.

Sigma is part of the Digicall Group which is a preferred service partner providing a range services in diverse segments such as contact centre management, insurance claims administration, claims assessment and adjudication, supply chain management and tailor-made bespoke solutions which meet customer demands in a responsible, cost-effective and sustainable way.

Diversity and Inclusion:

Sigma Financial Group is committed to promoting a diverse and inclusive workplace.

We have a range of inclusive employment policies, employee engagement forums, an employee continuous improvement project, wellbeing facilities, mental health first aiders and an employee assistance programme to support all our people irrespective of background.

We are proud to be a disability confident committed employer and a member of the mental health charter.

Our aspiration is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel valued and able to give their best.

You may have experience of the following: Customer Service Agent, Customer Service Advisor, Customer Service Representative, Customer Service Executive, Call Centre, Operative, Call Centre Advisor, Contact Centre Operative, Contact Centre Advisor, Client Support, Collections Advisor, etc.

REF-206089