Complaint Handler - Glasgow, United Kingdom - Chubb

Chubb

Verified Company

Glasgow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you fluent in Portuguese and English?

If you are passionate about growing your skills within one of the largest insurers in the world with, excellent employee benefits and a diverse working culture, then we would love to hear from you

We have an excellent opportunity within our Continental European Complaints Team, based in our Glasgow office.

We are happy to consider applicants with experience in a Customer Services role from financial services, insurance, call centre or hospitality sectors.

We provide full comprehensive training on complaints processes and regulations to allow our people be successful in this post.

The role supports the Complaints function by ensuring accurate assessment and dedicated management of complaints. You will also manage a workload and investigate regulated complaints in line with European regulatory requirements.

Key responsibilities

Engage with customers throughout the complaint process, ensuring regular updates on progress with the complaint while ensuring that you handle complaints fairly, within local requirements
Review and learn from past decisions, including decisions made by the local Ombudsman or Regulators.
Gather all necessary evidence in relation to complaints and ensure fair customer outcomes. Prioritise and handle your own case load and conduct telephone calls with customers in a professional manner.
Work with internal departments and gather information to investigate complaints and are responsible for managing all incoming enquiries effectively, while always providing the customer with a professional service.
Make a final decision on the merits of the complaint and calculate payments where appropriate and communicate outcomes clearly to customers in writing and by telephone.
Liaise with local Ombudsman where necessary and Build & maintain relationships with the business and be in a position to explain the rationale behind decisions when appropriate.

Knowledge & Experience

Fluent speaker of English and Portuguese
Fluent on at least one other language is highly desirable but not essential
Previous Customer Service experience
Complaint handling experience is desirable but not essential
Operational experience, demonstrating a professional standard in customer care.
Excellent listening and communication skills and experienced in MS Office Packages

What do we offer in return

Competitive salary & pension scheme
25 days annual leave plus ability to purchase 5 additional days
Private Medical cover, Employee Share Purchase Plan, Life Assurance
Subsidised gym membership, and more...

Integrity. client focus. respect. excellence. teamwork
Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive.

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.