Technical Field Support Supervisor - South East, United Kingdom - Appello

Appello
Appello
Verified Company
South East, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About Appello


We are committed to transforming lives through technology enabled care services, blending the expertise in our monitoring centre with the latest digital technology being created by ourselves and our partners.


Becoming the UK's largest monitoring centre, supporting over 200,000 people across the country, and developing the first digital telecare system has been no small feats.


Our ambitions though are still significant and as our population ages the requirements for services that empower people to live independent, happier and healthier lives will continue to grow.


Position:


You will be providing a range of support to the Senior Technical Manager to help facilitate the successful and timely resolutions of technical issues.

Liaising with sub contractors, channel partners, and our internal support teams to resolve technical issues and support installations.


Main Responsibilities and Activities

  • Providing technical assistance and training to other engineers or subcontractors including channel partners.
  • Provide technical assistance to resolve any issues during the configuration and commissioning phases.
  • Liaise with suppliers on technical issues during the installation process providing clear written communication of any issues
  • Providing regular feedback (written and verbal) to Senior Technical Manager regarding all projects under his control.
  • Identify and provide training requirements for subcontractors.
  • Working closely with customers to ensure a professional and efficient service is provided at all times.
  • Carry out site surveys prior to proposals being generated
  • Provide technical assistance to sale teams.

Requirements:

**This role would be ideal for someone with experience in any of the following Fire, Security, Warden Call, Service, Telecoms technician.


Requirements:


  • Electronic Engineering experience desired
  • Strong Customer Service focus
  • An education to either GCSE Grade A-C or equivalent
  • Logical thinker who is able to multitask and prioritise their own work load.
  • An ability to work under pressure and to meet tight deadlines is essential, as is, a "can do" attitude, and a positive and flexible approach.
  • Excellent time management and planning
  • Good communicator and influencer
  • Ability to prioritise / multi task / problem solve
  • Ability to work as part of a team and individual
  • Reliable with a flexible approach
  • Attention to detail

Other information:


What we will offer you:


Professionally:


  • Development within a motivated and professional team
  • Continued training to build confidence and knowledge

Package:
Up to £37,500 includes car allowance


Contract Term:
Permanent


Hours of Work:
Monday to Friday 9am-5pm


Location:
South East of England - Surrey, Sussex and Kent

Benefits:


  • Business Mileage
  • All IT equipment and tools required for the role.
  • 25 days holiday plus Bank Holidays
  • Pension Scheme, up to 4% Company matched
  • Discretionary Company Sick Pay
  • Life assurance 2x annual salary
  • Discounted voluntary benefits
  • Private Medical Insurance-Personal Cover
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