Suicide Bereavement Advisor - London, United Kingdom - Suicide&Co

Description

Job description

Would you like to be part of a young and vibrant charity that is dedicated to supporting those who have been bereaved by suicide?

Do you want to be on the frontline, helping people through the emotional impact of their loss or offering information and guidance on some of the practical issues they may be facing?

We are making some exciting changes as the demand for our services continues to grow, and we are now looking to recruit a new team of Suicide Bereavement Advisers who will be the first port of call for people looking for support following their loss.

We are looking for people who can work between 2 and 5 days a week. It is a hybrid role with a 50/50 split between working in our office in Westminster or from home.


About the role

As a Suicide Bereavement Advisor you will be:

• Providing empathy, validation and a listening ear to enable people to open up about their loss
• Offering guidance on practical issues they are facing
• Signposting them to our resources or to other organisations that may be able to help
• Supporting other members of the team with the calls they take
• Logging all contacts in our database (HubSpot), complying with data protection principles
• Helping with the administration of our Counselling and Organisation Support Membership services including triaging clients, and managing counsellor schedules and appointments.
• Contributing to the ongoing development of our services

This is a very rewarding role within a small, friendly and hardworking team which is committed to providing the highest quality support to our clients.

About you

You will have experience of working on a helpline or a client-facing role, ideally in the area of mental health; or you may be studying to be a counsellor.

Key attributes we are looking for include:

• A warm, empathic manner
• An ability to listen without judgement
• Calmness when dealing with people in distressing or challenging situations
• Able to work independently and as part of a team
• An enthusiasm to learn and to develop knowledge and skills
• Confidence in using digital technology
• Attention to detail, especially when it comes to record keeping

You will live in Greater London and be able to commit to working between 2 and 5 days per week.