Customer Experience Universal Agent - Basildon - Percepta LLC

    Percepta LLC
    Percepta LLC Basildon

    1 day ago

    Description

    At Percepta, we bring first-class service across each market we support. As a Customer Experience Universal Agent in the United Kingdom , you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

    Contract Type: Full-Time, PermanentWorking Hours: 40 hours per week, Hybrid – 1 day per week onsite

    Shifts: Weekly rotating pattern - Mon.–Fri. (8:00am–6:00pm) and approx. 1 in 6 Saturdays (8:30am–5:00pm)

    What You'll Be DoingAs a customer-focused and proactive Customer Experience Universal Agent you will implement our client's Norway's customer care strategy in the UK, across telephone and written channels. You will deliver an exceptional customer experience by handling inquiries from customers and dealers, providing expert product and service support, and ensuring timely, professional resolution of cases. Acting as a key liaison between customers, dealers, and internal stakeholders, you will take ownership of each interaction, build trust and enthusiasm for our client's brand, and contribute to continuous improvement through strong follow‐up, collaboration, and effective use of CRM and customer satisfaction tools.

    During a Typical Day, You'll

    Ensuring accessibility and handling of incoming contacts (telephone, written, live chat)

    Provide an exceptional customer experience with focus on building a relationship of trust and enthusiasm through ownership of the contact.

    Act as a resource of all product knowledge and service support.

    Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner.

    Explain the range of products and accessories.

    Support in the event of late delivery of new vehicles and spare parts.

    Support for mobile communication inquiries (SYNC, Bluetooth, OTA, client software applications, connected vehicles and our client's Connected Wallbox).

    Support for dealer and end‐user inquiries about battery-powered vehicles.

    What You Bring to the Role

    Further Education, College or similar experience

    Practiced experience in a Contact Centre or Customer Service role.

    Strong customer service, interpersonal and relationship building skills

    Ability to influence the opinion of others through verbal and/or written correspondence

    Excellent oral and written communication skills, with good command of grammar and punctuation

    What You Can Expect31 days Annual leave (to include Norwegian public and bank holidays)

    Company pension

    Life Assurance 4 x annual salary

    Contributory pension scheme

    Private Medical and Insurance and discounted dental scheme

    Comprehensive travel insurance for you and family in line with Scheme rules

    Discounts on brand new vehicles

    Employee Assistance Program (EAP)

    Cycle to work scheme

    Free On-site parking

    About PerceptaEstablished in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

    Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

    Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.

    Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.

    Leave it better – We take ownership and leave every process, person, and place better than we found it.

    Win together – We succeed as one—celebrating, supporting, and showing up for each other.

    Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

    Right to WorkPlease note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.

    Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.

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