Concierge Officer - Bow, United Kingdom - Swan Housing Group

Swan Housing Group
Swan Housing Group
Verified Company
Bow, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Our customers are at the heart of everything we do, so as a Concierge Officer, you will live and breathe this value by being the first point of contact for all residents and external visitors.

You will maintain a professional image around the lobby area and deal with any queries. You will need to be proactive and solution focused to improve service to customers.

The working pattern for this position is Thursday, Friday, Saturday and then 4 days off with the working hours of 7am - 7pm.

**Duties will involve but not be limited to: - **- Collection and efficient recording of post and parcels

  • Attend to cleaning tasks in compliance with schedules frequencies and methods which have or may be further defined or amended in accordance with guidelines
  • Bring forward initiatives and solutions to improve service to customers
  • Examine the status of communal estate lighting, inspect for vandalism and cleaning problems and report to relevant officers/ Offices daily
  • Ensure all data protection logs are maintained
  • Report all incidents quickly and accurately
**What we need from you:
- *
  • Excellent telephone manner
  • Strong organisational and planning skills
  • Face to face customer service experience
  • Previous experience in a front of house / concierge role would be advantageous
  • Selfmotivator with confidence to act on own initiative
  • A team player
  • Able to communicate effectively at all levels
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