Community Administrative Support - Haringey, United Kingdom - Whittington Hospital NHS Trust

Whittington Hospital NHS Trust

Verified Company

Haringey, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

MAIN DUTIES To line manage junior staff To provide a high quality, helpful and courteous response for members of the public, service users and representatives of other departments or agencies by telephone, showing sensitivity to their feelings and respecting their wishes wherever To communicate effectively with callers, managing expectations and ensuring patients are happy with the responses they receive.

Also, to liaise externally with clinicians, team leads and service managers to maintain a positive image and reputation for community services.

This role may involve dealing with upset or aggressive people on the telephone To gather key information from referrers and patients etc.

who are calling the service, to be guided on to further questions by the information they provide.

Communication To ensure that confidentiality is maintained with regard to the business of the services at all times.

To liaise effectively with their line manager To provide general non-clinical information and guidance regarding the Whittington Health Community Services to the referrers, patients, carers and the general public, in an appropriate manner To ensure that the patient understands the information regarding their appointment and their responsibilities in lines with Whittington Health Service guidelines To manage all correspondence generated by the Community Services to patients, GPs, and other health professionals in line with the Whittington Health procedures and protocols.

To be able to utilise sensitive communication skills to ensure the patient, carer or other health professionals are happy with the care processes Training and Development To participate in the Trusts Appraisal system under the supervision of the Manager and Team Leader and attend any training courses as deemed appropriate to meet the objectives of the service and for personal development To take responsibility for self-development on a continuous basis, undertaking on-the
- job training as training is required. To the complete of all mandatory training required by the organisation and ensure all modules are within date