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  • Customer Relationship Specialist - Glasgow - Acorn Support

    Acorn Support
    Acorn Support Glasgow

    2 weeks ago

    Description

    Customer Service Representative

    We are excited to partner with a rapidly growing fintech client and are hiring for multiple Customer Service Representative roles.

    About the Role

    This is a full-time, fully remote position as a Customer Care Executive. You will deliver exceptional service to customers, ensuring satisfaction and resolving inquiries in a timely and professional manner.

    Main Responsibilities

    • Deliver outstanding customer support via phone, email or chat.
    • Resolve customer inquiries and complaints professionally and efficiently.
    • Maintain accurate records of customer interactions in CRM systems.
    • Build strong relationships with customers through personalized service.
    • Collaborate with colleagues to improve processes and enhance the customer experience.

    Requirements

    • Proven skills in Customer Service, Customer Support and ensuring Customer Satisfaction.
    • Strong communication and interpersonal abilities.
    • Capacity to multitask and prioritize effectively.
    • Problem-solving and conflict resolution skills.
    • Familiarity with CRM software (preferred).
    • High school diploma or equivalent qualification.

    Important Considerations

    • Demonstrate high levels of integrity and professionalism.
    • Be willing to sign a Non-Disclosure Agreement (NDA).
    • Successfully complete a DBS (Disclosure and Barring Service) check.

    Why Work with Us?

    • Fully remote position – work from the comfort of your home.
    • Competitive salary and benefits package.
    • Opportunities for career growth and professional development.
    • All equipment provided to support your role.
    • Extensive training and mentoring to ensure your success.
    • Join a fast-paced, forward-thinking team during an exciting period of growth.

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Customer relationship specialist