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Complaints Handler - Stockport, United Kingdom - Takepayments Ltd

Takepayments Ltd

Verified Company

Stockport, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the role:

Out Complaints Handlers work as part of a small team delivering a first class complaints handling service to Small and Medium size businesses who are customers of
takepayments.

As a Resolutions Specialist, you will demonstrate comprehensive Product and Service knowledge, acting as a brand ambassador with the utmost integrity to guide, advise and nurture the customer whilst building a comprehensive understanding of their requirements.

You will create trust with the customer, demonstrating an open and honest approach.

Benefits of being our Complaints Handler:

Excellent Basic Salary of £25,000
Competitive Commission structure
Remote Working is available if you can attend the office once a week.
In depth Training and Development with the opportunity to progress your career
Incredible events and incentives including half yearly 5star events, and the chance to go to Portugal
No Weekends

40-hour week Monday to Friday between 8.30am - 5.30pm

Requirements for our Complaints Handler:

Previous complaint handling experience in a fastpaced business
Experienced resolving regulated complaints
Strong attention to detail
Tech savvy and able to quickly identify the root cause of issues
Excellent negotiation skills
Passionate about helping customers
Good written communication skills
Comfortable working to productivity and quality targets
Proven experience of going above and beyond to delight customers on a daily basis

Responsibilities of our Complaints Handler

Deliver a fantastic customer experience
Understand customer issues and proactively identify solutions
You will work with colleagues closely to resolve problems, deliver effective customer service and share best practise

About Us

Takepayments offer a marketleading range of solutions, including
card terminals,
online paymentsand
POS systems. We focus on quality, value and high levels of customer service, to ensure that all of our merchants have the right product, at the right price, and importantly, the right level of postsales support they need.