Process Delivery Team Lead - Whitley Bay, United Kingdom - Jaguar Land Rover

Jaguar Land Rover

Verified Company

Whitley Bay, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

REQ ID:
115192

JOB TITLE:
Process Delivery Team Lead

SALARY:
£38,600 to £45,000

POSTING END DATE:
27th April 2023

LOCATION:
Whitley

Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.

What to expect
The Process Delivery Team Lead position is responsible for leading a team within the UK to deliver Hire to Retire processes and will be empowered to drive exceptional performance through daily start up meetings, ticket allocations, performance tracking, ticket escalations, problem resolution and so much more

The Process Delivery Lead will also support the cross-skilling of team members, ensure robust document management to improve flexibility, and will be the first point of contact for a small, offshored team based in India.

With an ever-increasing focus on employee experience and efficiencies, this role will support the team in identifying process improvement opportunities and working with key stakeholders to see them through to implementation.

This is a great opportunity to make a huge contribution towards our employee experience through the delivery of exceptional service and demonstration of our Creator's code.

Key Accountabilities and
Responsibilities

Manage a team that administers UK Hire to Retire processes e.g. family leave requests, benefits administration, lifecycle SAP related transactions and businessasusual changes through the employee master data system I.e. SAP.
Manage team workload through daily HR ticket allocation ensuring processes are delivered within agreed timeframes (SLAs) with a key focus on employee experience.
Dotted line responsibility for an offshore team in India administering specific UK processes, including identification of offshore opportunities.
Monitor capacity and demand of the team to help inform Process Delivery Manager when making resourcing decisions.
Support multiskilling of Process Delivery team over time to increase team flexibility.
Ensure rigorous process management through effective documentation, storage and review of processes.
Support the team in identification of process optimisation and offshore opportunities and work with key stakeholders to deliver the change.
Work with Process Owners as a point of escalation where process guidance is required.
Undertake any other work as directed by their line manager in connection with their job as may be requested.

What you'll need

Previous experience of working in a customer service role
Previous experience of leading or coordinating a team
Proven stakeholder management experience, including driving action from others to ensure deadlines are met with quality.
Strong communication skills with the ability to communicate effectively within the team and across peer groups.
Strong problemsolving skills, with a proven track record of driving work from problem identification to resolution
Commercially astute with an ability to understand the business function that this role support.
An individual who is results driven, demonstrating tenacity, drive and perseverance with the ability to deliver operational plans in a complex, highly demanding environment.
A resilient, energetic and enthusiastic individual, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs
An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style.
An effective team player, actively leads, develops and supports team members.
An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along

SO WHY US?

Bring all this to the home of premium innovation, and you'll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme.

All this and more makes Jaguar Land Rover the perfect place to continue your journey.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office.

At Jaguar Land Rover, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role.

Further details can be discussed with the Hiring Manager at interview stage.

Jaguar Land Rover is committed to equal opportunity for all.