Building Services Assistant - Liverpool, United Kingdom - Zenith Management

Zenith Management
Zenith Management
Verified Company
Liverpool, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Zenith is proud to be one of the UK's leading property management companies. Our core values are professional, reliable, straightforward and accountable; we are looking for individuals who share these same qualities to be part of our success.

Role Summary:


  • We are pleased to advertise a great opportunity for a Building Services Assistant to join a fantastic new building from the preopening stage.


This role will help to manage the estate, providing a safe, secure and well-maintained environment and to above all, deliver a standard of service for residents and visitors, unmatched outside of the Zenith estates.


This opportunity will suit a proactive individual who wishes to make the role their own and grow within the company.


Hours of Work: 40 hours per week


Key Duties and Responsibilities:


  • Ensure effective security of residents and the buildings at all times
  • Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the buildings all visitors to the development must be recorded via a signin process upon entering and exiting
  • Issue keys to the correct personnel/residents whilst recording at all times the signing in and out of keys
  • Carry out regular site inspections and communicate with the Property Manager regularly to provide updates on the development
  • Proactively deal with any maintenance problems
  • Clean, wash, sweep, mop, dust, polish and vacuum of designated areas to the required standard
  • Take responsibility for all deliveries to the development, receiving and safekeeping of all parcels/registered mail, as well as ensuring residents are notified, collection takes place and details recorded
  • Coordinate, instruct and allow access for services to the development, such as refuse collection, deliveries, repairs and maintenance and utility companies
  • Correct reporting of any security/Health & Safety issues, incidents and complaints, and keeping a record. Taking appropriate action in the event of an emergency.
  • Deal effectively with complaints, take the correct action and remain courteous at all times in person or on the telephone
  • To ensure that the highest levels of customer care and service are maintained at all times.

Personal Qualities and Experience:


  • Great communication skills both verbal and written including confidence in handling conflict and demonstrating empathy in a professional manner
  • Having a natural passion for customer service and hospitality is key to the success of this position
  • Proven examples of your ability to follow procedures, to be proactive and action orientated and great organisation skills
  • Taking pride in your appearance and that of the estate; representing the best interests of the brand at all times
  • Background in property maintenance/ caretaking.
  • Ability to work on your own / and in a team
  • Well organised and adept at managing and prioritising workload.

Skills for the job
Communication

Customer Service

IT Skills

Motivated self-starter

Organisation

Planning


Benefits
Employee Assistance Program

Mental Health First Aiders

Length of Service Awards

Birthday Vouchers

Cycle To Work Scheme

Mobile Discounts

Employee Of The Month Awards

Annual Winter and Summer Events

Colleague Referral Scheme
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