Support Consultant - London, United Kingdom - Vision33

Vision33
Vision33
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Support Consultant, SAP B1

Full Time / Permanent

Location:
Open Location, United Kingdom

Be part of a transformation and global expansion with Vision33
Vision33 is a global IT professional services consultancy that solves customer business challenges through the promise of technology.

We partner with organizations globally in both the public and private sectors to understand their vision and help them attain it with the right blend of strategy, consulting, and technology.

Due to our continued global growth and success, we are currently seeking a new permanent, full-time

SAP Business One Support Consultant to support our expanding client base. In this role you will act as a resource available to assist our existing customers with new requirements to enhance their current systems and you will have the opportunity to work alongside some of the brightest minds in the ERP consulting industry Given the location of our clients, and the remote nature of the work required, we are also flexible on location.

This is an important and key role to the business in ensuring customer success.

Customer requests will usually be received by our skilled support team who will have identified the requirement is not a technical support issue and therefore requires a consultant to deliver enhancements to an existing solution or build a new solution from scratch.

The role is fast-paced, requirements are usually time bound and you will have the opportunity to build great working relationships with our existing customers.


  • Maintain expert knowledge of SAP Business One.
  • Provide estimates and ensure successful resolution for client requests.
Recognise and address gaps between SAP Business One solutions and the business practices of the client.
Provide consultation and support services on SAP Business One, identify and resolve product and technical questions and inquiries.

  • Effectively communicate and build consensus with clients.
  • Customise forms and develop reports using Crystal Reports and other tools available.
  • Provide consultancy and training services for clients as required.
  • Conduct migration support from legacy systems into SAP Business One.
  • Liaise with fellow Implementation Consultants in providing innovative solutions to client issues on SAP B1 or associated SSP solutions.
  • Maintain timely communication with clients, estimate work and schedule other resources, when required.
  • Work in agreed budget and highlight any potential variances.

To successfully perform the responsibilities of this position, you must possess the following attributes:

  • SAP Business One experience, in a consultancy or support role.
  • Qualifications in Accounting and/or Information Systems from a recognized postsecondary institution would be considered an asset.
  • Excellent problem solving and analytical skills, as well as excellent oral and written communication skills
  • Experience in SQL to help amend and create queries/reports
  • Reporting and layout knowledge in tools such as Crystal Reports
  • Superior people and communication skills: teamoriented, fast learner and very personable.
  • Selfmotivated and driven to achieve success within a consulting environment.
  • Must be highly organized and able to multitask/juggle competing priorities in a fastpaced environment simultaneously and effectively manage client expectations.
  • Ability to assign tasks to others and monitor performance, budgets, and completion in a timely manner.
  • Handson experience with Microsoft Office Suite including Excel and Outlook.
  • Selfmotivated and driven to achieve success within a consulting environment.
  • Competency with typical office technology and software is a must; competency with project management software is an asset.
  • Teamoriented, fast learner and very personable.
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