Technical Customer Service Advisor - Sevenoaks, United Kingdom - TN Recruits

TN Recruits

Verified Company

Sevenoaks, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Sevenoaks

Salary:
Up to £26,000 per annum + Commission

Working Hours:
Monday - Friday, 8:00 am to 5:00 pm, 1 in 3 Saturdays - 9:00 am to 4:00 pm

Flexibility:
Overtime available

About The Company:
They are a dynamic company dedicated to providing top-notch technical solutions and exceptional customer service to their clients. As a leading provider in their industry, they're committed to delivering excellence in every interaction.

Responsibilities:

Provide expert technical and service advice to customers over the telephone, addressing their queries and concerns effectively.
Coordinate and schedule Service Engineer/Agent callouts as required, ensuring accurate documentation on our Alpha systems.
Maintain meticulous records of customer interactions and service history, ensuring all paperwork is complete and uptodate.
Proactively follow up with Engineers/Service Agents to ensure timely resolution of customer issues, meeting specified response times.
Monitor and escalate extreme or genuine complaint cases to the Helpline Supervisor, ensuring swift resolution and customer satisfaction.

Requirements:

Previous experience in a technical customer service role is preferred.
Familiarity with Customer Service/Technical boilers is advantageous.
Excellent communication skills, both verbal and written.
Strong organisational abilities with keen attention to detail.
Ability to thrive in a fastpaced environment and adapt to changing priorities.
Commitment to delivering exceptional customer service at all times.

Benefits:

Join this exceptional team and enjoy a range of fantastic benefits including free parking, generous holiday entitlement starting at 25 days per annum plus Bank Holidays, increasing to 30 days after 5 years of service, individual bonus scheme, life insurance, private health scheme available after six months of full service with options to include your partner after 5 years, company pension with contributions increasing over time, gym subsidy, winter flu jabs, free eye tests and glasses contribution, service award gift, and fun social events such as summer parties and Christmas department lunches.

If you are passionate about delivering exceptional customer service and have the technical expertise to thrive in a fast-paced environment,
Melissa at TN Recruits wants to hear from you