Customer Service Adviser - Ashford, United Kingdom - Service Care

Service Care

Verified Company

Ashford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Adviser

Location:
Ashford, Kent TN23

Contract Type:
Ongoing temporary

Weekly Hours: 35 hours - Monday to Friday (8.45am - 4.15pm)

Start Date:

ASAP

Our client is looking for an experienced Customer Service Officer to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt and effective response to all enquiries.

Key Responsibilities:

To deal with all Customer Contact cases, promptly and proactively, taking the case as far as possible to conclusion on the initial enquiry, exercising judgment on when each case requires escalation to the back office or partners in accordance with service level agreements. Taking ownership for customer queries referred to the back office or partners and following the case through to completion.
To use comprehensive IT systems to manage enquiries, provide information and access administrative systems in back office departments.
To undertake any followup administrative work or system input tasks arising from individual caseload.
To verify customer documentation in accordance with the verification framework process.
To liaise with other service areas and report back to Customer Service Team service issues, updates and changes in service delivery.

Skills/Experience required:

Experience of working in an environment where you use different methods of communication and are expected to provide a high standard of performance.
Experience of using IT systems as a source of information and to record information about, and transactions with customers to ensure an up to date and efficient service.
Experience of a commitment to high standards of customer care and service delivery in an environment where customers may be challenging.
Willing and able to provide a positive and friendly first response to residents and other callers.
Able to deal calmly and effectively with distressed or aggrieved telephone callers and bringing the matter to a satisfactory conclusion.
Able to refuse a request in a manner that is acceptable to the customer and reflects high standards of customer care.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.