Client Support Specialist - London, United Kingdom - Barclays

Barclays

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Client Support Specialist

London
As a Barclays Client Support Specialist, you will join the Corporate Digital Banking Team within Client Service Business Area. You will be instrumental in providing excellent service to the bank's corporate clients.

You will be responsible for using available tools and resources to handle servicing requests and general queries from clients in the most efficient way.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us.

We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

Hybrid Working

We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in.

Please discuss the detail of the working pattern options for the role with the hiring manager

What will you be doing?:

Responding to servicing or channels related requests received from clients, as well as those from other business areas and third parties where appropriate
Providing worldclass service, using skills and knowledge to understand the request and taking appropriate action
Acting as a knowledgeable point of contact for technical and procedural queries handling request within your remit or using knowledge of the business area
Servicing clients in line with current processes to ensure requests are actioned right first time
Advocating for digital capabilities and enhancements being delivered so that informed and knowledgeable conversations can be held with clients
Identifying opportunities for clients to transfer their servicing needs to more efficient and costeffective selfserve channels
Working closely with the rest of the team providing mutual support by training, coaching and sharing of knowledge and best practices
Supporting and testing products or version enhancements

What we're looking for:

Exposure to Client Channels e.g. Barclays.

Net, iPortal, Bacs

Experience in systems such as Siebel, AFTS, QMS, etc
Confident with Computer literacy
Proactive focus towards request resolution efficiency, quickly and accurately

Skills that will help you in the role:

Exposure to customer service skills
Excellent communication skills
Ability to adapt to change
Ability to drive selfdevelopment

Where will you be working?

In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links.

With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.

LI-Hybrid

LI-L21