Senior Conductors- Leicester - Arriva Group

Description

Overview

We are recruiting for Senior Conductors to join CrossCountry at Leicester. Would you like to work onboard our Turbostar trains, travelling at up to 100mph, helping to transport people across the UK? Would you like a role where no two days are the same and you meet different people every day? Are you passionate about delivering excellent Customer Service? Are you focussed on delivering a safe train journey for all our customers and your colleagues? If you answered "Yes" to the above, then you could be just the person we are looking for so apply to be a Senior Conductor with CrossCountry at Leicester.

As an employee, you will receive free unlimited train travel on our services across our extensive rail network, discounted train travel on other train companies, entry into a pension scheme, a free uniform, excellent holiday entitlement and a salary of £30,920 per annum during the first 12 months, rising to £39,147 per annum after 12 months. Average hours are 37 per week.

Senior Conductors are the face of CrossCountry, so you'll make sure that every journey is a great one for our customers. You will be responsible for checking and selling tickets on board our services, advising customers about their journey by communicating individually and in groups and always being aware of their individual needs.

Responsibilities

• Check and sell tickets on board our services.
• Advise customers about their journey by communicating individually and in groups, and be aware of their individual needs.
• Deal with challenges calmly and confidently when things do not run smoothly.
• Keep the train environment comfortable by fixing and reporting defective equipment and managing luggage issues.
• Be prepared to get your hands dirty and support operations as required.

Training and Benefits

• Safety is a priority; you will be trained on all procedures, rules and regulations so you are prepared to lead in any critical situation.
• Your initial 10-week training course will take place at our Customer Service Training Centre in Derby.
• This is not a 9 to 5 role; you will work shifts and some weekends, with time off in the week.
• To apply, submit your current CV and a covering letter explaining your reasons for applying and why you would be suitable. The close date for applications is Tuesday 17 February 2026.
• Senior Conductor positions are safety critical and require a safety critical medical and a DBS check.

We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

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