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    • Mobile Plant Fitter - Ashford, England, United Kingdom - Finning Canada

    Finning Canada
    Finning Canada Ashford, England, United Kingdom

    3 weeks ago

    Description
    Job Title: Field Service Engineer

    Company: Finning Canada

    Job Summary: As a Field Service Engineer, you will respond to customers' field repair and service requests diagnosing whilst providing comprehensive detail about the nature of the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time-effective manner.

    Working within Finning's industry-leading field service department, and for the world's largest CAT dealership, you will be at the forefront of the company's site diagnostic and repair capabilities for Caterpillar products.

    Key Responsibilities:
    • Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
    • Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
    • Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with information for the work required.Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
    • Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
    • Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.

    Requirements:
    • Work autonomously on own initiative as well as part of a team
    • Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business
    • Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines
    • Effective problem solver with strong analytical skills
    • Motivated and Dynamic Self-starter

    Benefits:
    • Salary £38,500 -£43,800
    • 25 days holiday (purchase up to 5 extra days holiday)
    • Annual Bonus
    • Annual Tool Allowance
    • Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
    • Access to company share scheme
    • Up to 7% pension (matched by company)
    • Refer a friend bonus
    • Employee reward platform (retails discounts and other employee rewards)
    • Life insurance
    • Laptop and phone and van
    • Industry leading CAT product training
    • Overtime

    About Us: At Finning Canada, we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

    We prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
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