Operations and Sales Administrator - Harrogate, United Kingdom - Robinsons Facilities Services

Description

Job Overview:


This role is an excellent opportunity for a motivated, organised, and excellent communicator to join a busy operations team as part of a friendly and growing Harrogate-based service business.

Working under the supervision of the Operations Manager, you will be involved in all aspects of the operations function, with a particular focus on preparing, sending, and following up quotations for a variety of maintenance, repair, and installation works for new and existing customers.

Although customer quotations are expected to be the focus of this role, it will also involve various other tasks relating to the operations department, including scheduling in engineers/subcontractors' jobs, updating records on SimPro (our job management software) and Microsoft Excel, contacting suppliers to get better prices or chase down delivery dates for parts, and much more.

Company Overview:

We are a well-established and growing maintenance and repair service provider of heating, ventilation, air-conditioning (HVAC), water/plumbing, electrical and other plant, and equipment in commercial properties in and around Yorkshire.

The company can trace its roots back to 1932 but has been under its current management for around 10 years and has continued to grow year after year by focusing on delivering the best service to our customers.

We have a small, friendly office team who work between our office in Bishop Thornton, Harrogate and home as well as great bunch of field-based engineers who work on our customers sites throughout Yorkshire.

Contract Particulars:

• Full time (40 hours) is preferred however, parttime applicants will be considered provided they can work at least 24 hours a week.
• Hours to be worked between 8:00am 5:00pm Monday to Thursday and 8:00am 4:30pm Friday.
• Place of work will be our office in Bishop Thornton, HG3 3BF however home working for part of the week is permitted.

Package:

• Salary in the region of £22,000 p.a. (depending on experience, qualifications and hours worked)
• Up to 35 days holiday (including bank holidays)
• Company pension
• Further training and upskilling opportunities.
• A wide range, and evergrowing set of discretionary benefits available, including (but not limited to): annual performance bonus, long term service bonuses at 5, 10 and 25year intervals, birthdays off each year, customer feedback bonus, health cover including mental and physical health treatments, referral bonuses, life insurance.

Responsibilities:

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Preparing quotations for a variety of maintenance, repair and installation works in co-operation with engineers, suppliers, subcontractors, and other members of the team.
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Updating records on our job management software, SimPRO, on Microsoft Excel and elsewhere as required.
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Processing timesheets and other relevant documents.
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Coordinating with the Accounts Team and other internal team members as required.
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Scanning,
filing, and
archiving documents,
opening post and general housekeeping as required.
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Completing other tasks as required to support the operations function and the broader business.


Skills Required:

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Must have an excellent, friendly, and confident telephone manner.
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Must have excellent written and oral communication skills and be able to communicate and build rapport with people at all levels.
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Must have at least 1 years' experience working in an office environment.
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Must be highly organised, be able to manage multiple tasks and prioritise workload.
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Must be self-motivated, determined, capable of working from own initiative.
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Must be punctual, reliable, and professional.
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Must have good knowledge of Microsoft Office Packages (Excel, Word, and Outlook).
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Must have access to own transport (as public transport and public footpaths are not available at/around our office in Bishop Thornton, HG3 3BF).
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Must have access to PC, stable internet connection and quiet working area at home if you would like to work from home at any point
.

Robinsons Facilities Services Ltd is an equal opportunities employer. Further information on our company's ethos, including our Mission, Vision, and Values, can be found on our website.

Please note that we do not accept unsolicited CVs from recruitment agencies.

Job Types:
Full-time, Part-time

Part-time hours: 24 per week


Salary:
£22,000.00 per year


Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free or subsidised travel
• Free parking
• Life insurance
• Onsite parking
• Private dental insurance
• Private medical insurance
• Referral programme
• Wellness programme
• Work from home

Schedule:

• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

Application question(s):

• Please explain in one or two sentences why you and interested in this role.
• Why sho