Digital Print and Mail Assistant - Coventry, United Kingdom - Coventry City Council

Coventry City Council

Verified Company

Coventry, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the team we are recruiting to

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate - a large purpose built office by the train station along with several reception points across the city.

Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisation

We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.

What is the job role?

2x Digital Print and Mail Assistant

1x permanent part time (29.6 hours) and 1x permanent full time.

Salary will be pro rata to the number of hours worked.
Are you a team player with a commitment to providing excellent customer service?

Do you have an eye for detail and a full driving licence?

Digital Print and Mail is the document processing centre for Coventry City Council providing a variety of services including scanning of incoming post, indexing of documents, processing of cheques, preparation and despatch of mail, high volume and high-quality print services.

You will be predominantly be working within our Scanning Team, this involves:

scanning the incoming post, for electronic distribution to services throughout the Council

- processing cheques received in the post
- ad-hoc scanning projects
- bulk scanning historic files

In addition, you may be asked to assist other sections in line with business demand.

You will need:

A full, valid UK driving licence is desirable
Good customer service skills for interaction with internal and external customers
Be able to work as part of a team and deliver against deadlines.

Training will be supplied but please be aware that it will involve lifting and carrying items as part of the role, so if this sounds like something you may be interested in and you would like more information please call Samantha Miles on for an informal discussion.

Closing date is midnight Wednesday10th April 2024. Successful applicants will then be invited to an assessment. Assessments will consist of a competency-based interview and a work-based exercise.

Applicants that have been through a Customer Services Assessment Centre and been unsuccessful in the last 12 months need not apply.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

Care about delivering an excellent service to every internal and external customer
Excellent communication skills, confident in face to face, telephone and written activity
Ability to support a diverse customer base
Ability to deliver in a fastpaced environment
Ability to respond to change positively
To Be Flexible to the needs of the service
Good IT skills
An understanding of the range of services provided by the council.

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do.

With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

Our Values

Our Values are:

Open and fair: We are fair, open, and transparent.
Nurture and develop: We help and encourage everyone to be their best and do their best.
Engage and empower: We talk and listen to others, working together as one.
Create and innovate: We embrace new ways of working to continuously improve.
Own and be accountable: We work together to deliver the best services for our residents.
Value and respect: We put diversity and inclusion at the heart of all we do.