Fundraising Administration Assistant - Dyce, United Kingdom - Scotlands Charity Air Ambulance

Description

SCAA is looking for a motivated, focussed and committed individual to support a high performing fundraising team. This role will be based in offices at Aberdeen airport where the SCAA emergency response helicopter is located.

As well as working with the fundraising and communications team you will be working alongside the SCAA pilots and paramedics.

The post holder will provide administration and fundraising support to the Community Fundraising team and be a first point of contact for our community supporters.

You'll be responsible for responding to enquiries, fulfilling requests for fundraising materials, ensuring systems are up to date, and providing an excellent experience for our community supporters.

SCAA supports flexible working and there is the opportunity to work flexibly within this role according to commitments of the successful individual.

Core hours of 10 - 2pm should be worked in the office.

This is a hugely varied role and, on occasion, there will be a need to attend fundraising events and cheque presentations as required, working with our volunteers and key supporters.

SCAA is experiencing an exciting period of growth.

As we mark 10 years of life saving missions in Scotland and we look forward to the next 10 we are committed to developing and increasing fundraising activities across Scotland.

This new position will play a key support role in achieving this whilst working alongside our community team.


POSITION IN ORGANISATION

• Reports directly to Community Fundraising Manager
• Part of the Fundraising and Communications Team
• No direct staff line management but will work closely with volunteers and the charity team.

KEY AREAS

• To coordinate administrative processes for the Community Fundraising team, including data entry and fulfilling fundraising material requests.
• Maintaining the fundraising database, Donorflex, to ensure all supporter information is accurate and up to date.
• Manage the fundraising inbox, dealing with basic enquiries or passing to the appropriate fundraiser.
• Provide excellent supporter service to members of the public who enquire via phone, mail and in person, and encourage their support.
• Work with and supporting the general charity administration team to ensure systems and processes run efficiently, and update these where necessary.
• Oversee and record stock levels of fundraising materials and organise replacements when required.
• Attend fundraising events and cheque presentations as required, this may involve working evenings and weekends.
• Research and identify potential new community supporters.
• Assist with banking of cheques and cash.
• Provide guidance and support to office volunteers.

ADDITIONAL RESPONSIBILITIES

• To comply with SCAA's policies and procedures.
• To operate within the SCAA Health & Safety Policy.
• To operate within the SCAA Data Privacy Policy.
• To work within and promote policies in relation to equal opportunities and antidiscriminatory practices.
• To undertake any additional and appropriate functions as required.

Any additional duties will normally be to cover unforeseen circumstances or changes in work and will usually be compatible with the regular type of work.

If an additional task or responsibility becomes a regular or frequent part of the job, it will be included in the job description in consultation with the post holder.

ESSENTIAL SKILLS/EXPERIENCE

• Excellent organisational skills and attention to detail
• Excellent written and verbal communication skills
• Selfmotivated with a solution focused outlook and cando attitude
• Computer literate and competent with Microsoft packages
• Experience in a customer service role or working/volunteering for a charity
• Flexibility & willingness to work within a small, dedicated team
• Ability to problem solve and multitask.

DESIRABLE SKILLS/EXPERIENCE

• Experience of using a database or CRM system
• Knowledge of charity and data protection laws
• Knowledge of the Fundraising Code of Practice.

OTHER

• This role requires some evening and weekend work for which time off in lieu will be given
• Valid full UK driving licence and access to own transportation.

Job Types:
Full-time, Permanent


Salary:
£22,000.00-£24,000.00 per year


Benefits:

• Company pension
• Free parking
• Onsite parking
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Dyce: reliably commute or plan to relocate before starting work (required)

Application question(s):

Work Location:
Hybrid remote in Dyce

Application deadline: 20/08/2023