Customer Services Officer - London, United Kingdom - Capita

Capita

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities.

We care about helping local councils to transform and make every penny matter to ensure front line services are protected as part of their citizens charter to ensure that people live and prosper.

Location: 180 Vauxhall Bridge Road, London, SW1V 1ER

Salary:
£23,500

Job title:

Customer Services Officer

What you'll be doing

Organise individual workload, to ensure targets are met and meet team objectives.
To maintain a high level of customer care and deal customers in a courteous and professional manner.
Provide face to face customer interviews at alternative locations, e.g. DWP offices, as requested.
Provide interviews with customers on a dropin and appointment basis.
Provide general advice to Customers on other services and welfare benefits including potential entitlement and support to make a claim for Universal Credit.
Provide an outbound calling service to respond to customer queries and provide customer support as an alternative to a home visit.

What we're looking for

Ideally experience working in a fastpaced office environment
Experience working at a busy reception
Solid customer service background
Good IT skills
Ability to deal with difficult customers with sympathy and tact
A background knowledge of Housing Benefit / Council Tax Reduction administration and legislation is desirable, but not essential.

What's in it for you?

A great basic salary (£23,500)

-
23 days' holiday
(rising to 27) with the opportunity to buy extra leave

The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Opportunity to work from home

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors.

There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that.

Our purpose is to create a better outcome for you.

What we hope you'll do next:

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

Location:

London - Vauxhall Bridge Road
,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent