Customer Service Assistant - Castle Cary, United Kingdom - Bridge of Hope

Bridge of Hope

Verified Company

Castle Cary, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Adecco are recruiting on behalf of a train operating company in Castle Cary train station, to help with the Glastonbury festival.

The main tasks of the role are dealing with customers within a station during a high profile event.

You would be responsible for ensuring the safety of customers when entering and leaving the station by providing a high standard of customer care and support to colleagues.

Full training is provided and fully paid.

Job Type: Contract
Salary: £13.00 per hour + Bonus if you qualify
Start date: 21st 26th June shifts 8am 7pm

You will need to be aged 18 or over, a confident communicator who is a team player with the drive to provide a friendly and professional service at all times.

Responsibilities will include but not limited to:

Provide a high standard of customer care
Greeting, assisting and directing people attending the event
Ensure the safety of customers when entering and leaving the establishment
Respond to incidents and provide professional & empathetic support to customers and colleagues
Demonstrate excellent communication skills face to face, radio and handsfree microphones
Display exceptional time keeping, appearance and be able to go the extra mile

Crowd Safety

Dealing with varied customer flow & behaviour and spotting potential risks, pinch points, trespass
Presenting at all times, a smart, alert and visible security presence at the event venue
Carrying out pre and post event safety checks ensuring compliance with safe working procedures
Reporting any security incidents or concerns and dealing with emergency situations

You will work alongside Station staff to ensure the safety of passengers at all times passing through the Station and by assisting those passengers with any concerns or issues they may have.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.