Senior Coordinator - London, United Kingdom - Kelly Services

Kelly Services

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:
Senior Coordinator, Innovation Centre (Contractor)

Salary:
£12ph - £14ph

Shifts:
Monday to Friday 40hrs per week (Maternity cover till August 2023)

Location:
London

About the Role:

The role of a Senior Coordinator is to create meaningful experiences which enhance and accelerate the customers' business goals and objectives as part of an SIC Engagement.

This means facilitating the planning, preparation and execution of SIC Engagements whilefollowing global best practices and procedures.

The Senior Coordinator works closely with Strategists and Account Executives (AE) to organize the content and experience of SIC Engagements.

This dynamic role is for someone interested and experienced in a careerin marketing, program, sales events and productivity.

Responsibilities Include:

Partnering with Strategists on your team to ensure the success of every customer engagement at our London SIC
Create and shape the customer experience by gaining an understanding of the customers' business objectives and AE goals for the SIC Engagement to deliver exceptional customer experiences
Clearly articulate the above objectives in meeting invites and inquiries
Manage all meeting logistics including SIC experiences, room and speaker calendar

- scheduling, catering coordination, room readiness - to deliver engagement execution excellence

Manage an ecosystem of onsite logistics (such as office management, IT, porters, workplace services/real estate team, etc.) Assist in the creation and maintenance of a speaker bureau
Prepare, collect, and understand SIC Engagement surveys to gauge realtime feedback and improve the program
Assist with programs and projects across the EMEA SIC teams driving continual growth of the SIC program
Create, maintain, and update software tools and dashboards to capture, measure and share our key metrics and KPIs

Required Skills/Experience:

Commitment to customer satisfaction and creation of seamless customer experiences
3+ years of functional experience in sales meetings or executive briefings
Flexibility and curiosity to adapt to changes driven by our customers' expectations
Diplomacy
Strong problem solving skills and the ability to assess when escalation is needed
Lateral thinker who is teamwork oriented and enjoys working with a high level of collaboration
Collaboration across a variety of vendors and support models
Ability to deliver on expectations with a high degree of autonomy and creativity
A keen eye for detail
Excellent written and verbal communication skills, with exceptional grammar, spelling, and punctuation skills
English fluent
Strong logístical skills and the ability to work with executive and sales management, and other organizations and stakeholders to ensure the success of the SIC Engagement

Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit theKelly website and have a look into the Privacy Statement.