Senior Case Handler - Sidcup - Gallagher Bassett

Description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.
Overview

We're looking for a proactive, highly organised, and detail-driven Senior Survey Case Handler to join our expanding international operation. In this role, you'll manage overseas survey cases from start to finish, ensuring high-quality technical and service standards across our global network.

You'll work closely with the International Department Manager and Global Operations Manager, playing a critical role in safeguarding reporting quality, service excellence, and operational efficiency. 

How you'll make an impact

As a Senior Survey Case Handler, you'll take full ownership of survey and project cases, acting as the primary point of contact between clients, principals, and local surveyors. You'll ensure clear communication and alignment at every stage, while maintaining high standards of reporting quality and service delivery.

Your day-to-day will include:

• Managing survey and project cases from instruction to completion, ensuring deadlines are met and service levels are maintained.
• Reviewing survey reports to ensure they are complete, technically accurate, consistent, and professionally presented.
• Preparing and issuing reports, invoices, and supporting documentation using Microsoft Office and internal systems.
• Maintaining well-organised digital case files and ensuring records are up to date.
• Liaising with clients, surveyors, and third-party vendors across different regions and time zones.
• Monitoring deadlines and driving cases forward to ensure timely completion.
• Supporting the development of the overseas survey network to maintain reporting quality and service standards.
• Mentoring new team members as the department grows, ensuring consistent application of international case handling and reporting standards.

About You

Here's what you'll bring to the role:

• Experience handling marine insurance claims, including appointing and managing local survey agents.
• A strong understanding of the international transit and logistics chain.
• Confidence in applying professional judgement when reviewing technical documentation.
• Exceptional organisational skills, with the ability to manage multiple complex cases simultaneously.
• Clear and professional communication skills, capable of influencing and building credibility with global stakeholders.
• A detail-focused approach, maintaining accuracy and quality under pressure.
• Experience working across multiple time zones and international jurisdictions (advantageous).
• Eligibility to work in the UK.

#LI-PH1

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we'll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.