Customer Service Assistant - Cambridge, United Kingdom - Millers Music

Millers Music

Verified Company

Cambridge, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Assistant Job Spec
Millers Music was formed in 1856 and is one of the oldest piano businesses in the UK.

Our vision is to make the world a better place through the piano and piano playing - this guides everything we do.

Across our rich history, we have become experts and highly regarded in our field. We place customer service, client care and helping people with great support and advice above all else. We believe in inspiring and supporting our clients to help them achieve their musical goals.

An exciting opportunity has opened up to be part of our Customer Service team.

We are looking for an enthusiastic, energetic individual with a passion for music who can consistently deliver results and amazing outcomes for clients.

Full role specification below.

ROLE SPECIFICATION:

Customer Service Assistant

Reports to:

Operations Manager

Location:

Cambridge Showroom with some options for occasional home working

Hours/Type:

Part time, 15-25 hrs per week. Mon to Fri (option for Saturday work if preferred)

Pay:

£10.90-£12.50 per hour hour

Purpose of role:

To support the commercial operation and showroom team by managing a variety of customer enquiries, resolving customer service issues.

Key Responsibilities:

Taking ownership of customer service tickets, working independently and with the rest of the team to resolve issues and provide amazing service to our clients
Talking enthusiastically to clients in the showroom, offering service and advice, collecting details where appropriate and referring to our demonstrators
Managing piano tuning bookings using our appointment system including outbound calls to our clients
Supporting aftersale operations by organising tunings, deliveries, and following up with clients to in order to provide the highest levels of service at all stages ensuring excellent reviews and referrals
Ensuring the showroom is maintained in a clean and tidy manner
Using our stock control system to help book in stock, process invoices and maintain product data.
Answering the phone and triaging calls to the relevant team members and dealing with the enquiries as outlined by the customer service handbook.
Packaging web orders and dispatching to our clients.
Managing the till cashing out procedure and ensuring transactions are completed correctly.

Education & Qualification:

Educated to Alevel or equivalent by experience

Knowledge & Experience
Essential

Enthusiasm for and interest in music and in particular the piano
Previous experience in customer service role

Desirable

Previous experience in a customerfacing role such as retail or hospitality
Piano player or strong music playing knowledge

Skills:

Excellent organisation, prioritising, and planning
Administrative skills
Excellent communication skills
Excellent written communication Strong IT skills, full training will be given but you will be expected to operate a variety of different webbased IT systems.

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Personal Qualities

Resultsorientated: Takes personal responsibility and ownership for understanding requirements and delivering results
Commitment to

Customer Excellence:
Putting customers at the forefront of all decisions and service delivery, going above and beyond to ensure customers are satisfied

Communication: You select the right methods of communication for the right people at the right time, building long lasting relationships.
Trustworthiness: You are a reliable team member, delivering what you promise.
Resourcefulness: Ability to analyse situations and solve issues especially in the interest of customers
Focus: Makes time to complete quality work to achieve targets set
Selflessness: Puts the needs of the business before oneself. Helps others in the team and our clients.

Compensation and details of Employment