Network Operations Centre Apprentice - Milton Keynes, United Kingdom - MK College

MK College
MK College
Verified Company
Milton Keynes, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Opportunity information

Salary £14000 per year
Duration 18 months
Advert closing date 09/06/2023

Description


AZTech IT is seeking a customer-focused apprentice to join our Network Operations Centre (NOC) / Security Operations Centre (SOC) Team.

The NOC / SOC Team manages network monitoring & updates, firewall management, performance & quality reporting for our client's IT systems, patching & software installations, and managing security alerts.


About The Role:


AZTech IT has grown from strength to strength since 2006 and was recently recognised in Britain's Best 50 Managed IT companies.

We pride ourselves on having a team ethos and an employee-centric environment. This is all to ensure that our clients receive an excellent and consistent service experience. It is essential for the apprentice to have a passion for technology and provide outstanding customer service.


Key Responsibilities:


  • Providing efficient and effective customer service to end users and other stakeholders.
  • Logging and maintaining support issues detail throughout a service ticket lifecycle.
  • Responding appropriately to complex problems through escalation.
  • Prioritisation and management of workload to ensure client SLAs are met.
  • Owning, managing, and resolving incidents, completing requests and change requests in line with our SLA's and delivering against our KPI's.
  • Identifying opportunities for improvement both technically and in processes.
  • Monitoring alerts / response & resolution.

Desired skills and attributes:


  • Must include GCSEs, A Levels, or other relevant education, relevant experience, and/or aptitude test with a focus on functional Maths.
  • A keen interest in IT.
  • Good customer service skills and telephone manner.
  • Effective written communication skills.
  • Positive work ethic, attitude and have willingness to learn.
  • An avid problem solver.
  • Ability to work individually and as part of a team.

Benefits:


  • Excellent training/development opportunities
  • The AZTech Academy.


  • Perkbox

  • Hundreds of different perks are delivered to your mailbox weekly.
  • Paid for Company nights out.
  • Healthcare which includes discounted Gym Membership.
  • Paid Technical Training Portal.
  • Exam Bonuses.
Entry requirements

Five GCSE's at Grade 4(C) or above including English and Maths or equivalent.

Training to be provided

  • Information Communications Technician L
  • Attendance at Milton Keynes College.
  • Support from the employer for your learning, development, and personal growth.
Things to consider

Skills required

Array

Future prospects

A permanent position may be on offer upon successful completion of the Apprenticeship.

Hours per week 37.5


Working week Monday - Friday:
Shift Pattern: 08:30 to 17:00
Apprenticeship standard Information communications technician (Level 3)

Milton Keynes, Buckinghamshire, England, MK14 6PH
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