Trainee Customer Advisor - Southampton, United Kingdom - Wilmoths

Wilmoths

Verified Company

Southampton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Wilmoths Group has grown over the last three decades to become one of the the UK's largest Citroën and DS Automobiles dealerships.

Today we have a network of showrooms across Berkshire, Hampshire, Kent and Sussex (Ashford, Crayford, Eastbourne, Folkestone, Hastings, Maidstone, Southampton, Winchester, Wokingham and Uckfield).

Here we're proud to represent some of the worlds leading automobile brands and we pride ourselves on our motor industry experience.

From new car sales to approved used vehicles, aftersales services to manufacturer approved parts and accessories, we offer the complete range of automotive services.

All our showrooms are spacious and modern, enabling you to browse our latest selection of vehicles with ease.

In our workshops, you'll find all the latest tools and diagnostic equipment plus our manufacturer trained technicians who know how to get the job done.

As a Trainee Customer Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop.

You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have.

You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.

To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the dealership.
To ensure all customer and vehicle data is correctly captured and loaded to the Dealer Management System (full training will be given) and updated as required.
To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up.
Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers.
Maintaining good housekeeping standards and orderly administration of your work.
Driving license required

This role would suit a school leaver. Full training will be provided within the group and manufacturer. Competitive salary plus bonus.

What's in it for you?