Technical Support Engineer Manager - Weybridge, United Kingdom - Plum Personnel

Plum Personnel
Plum Personnel
Verified Company
Weybridge, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
**TECHNICAL SUPPORT ENGINEER MANAGER
SALARY circa £45K DOE

WEYBRIDGE**
About the Role:Our client is one of the pioneers in renewable energy and this is a fantastic opportunity to join their team in a time of huge growth and expansion.

They are looking for an enthusiastic Technical Support Engineer Manager to join their rapidly growing teamin the UK. If you are looking for a job in a dynamic environment, you have come to the right place


Duties:


  • Able to lead and build a technical team
  • Able to select and add products to company portfolio
  • Training colleagues and clients
  • Preparing documents technical and explanatory
  • Taking care of certification
  • Liaising with R&D and product management team
  • Design of systems in various design programs
  • Drawing up quotations in SAP in consultation with the Account Managers
  • Overseeing and managing Support Engineer(s) who are:
  • First Line Technical Support Engineers who support clients on site and through service calls
  • Handling and solving technical problems of existing installations
  • Handling service calls
  • Providing technical training and explaining technologies and technical details to clients and colleagues
  • Draw up technical documents (technical procedures, technical specifications and technical presentations)
  • Relevant degree/qualification and electrical engineering background
  • Minimum 6 years' experience in technical engineering functions
  • Excellent written and verbal communication skills
  • Comfortable with main IT packages, SAP Enterprise, Outlook, MS Teams, CRM (Salesforce)
  • You are strong in providing advice to installers and are serviceoriented;
  • You have extensive knowledge of solar panel technologies, inverters storage systems and mounting materials
  • You are a team player, you like supporting colleagues to achieve team goals, share information and share technical knowledge
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