Customer Service Coordinator - Stirling, United Kingdom - Contract Scotland

Contract Scotland

Verified Company

Stirling, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contract Scotland has an immediate opportunity for a Customer Service Coordinator to join our client based in Stirling. This is a 3-month temporary contract, with an immediate start, £11.44 per hour.

You will be office-based, Monday to Friday 9am to 5pm and the job itself involves:

Answering calls from vulnerable customers and placing orders for their medical requirements
Dealing with calls relating to faulty equipment and arranging engineers to attend customers home's
Listening to customers and dealing with each call with empathy, ensuring the customer is happy with the outcome
Liaising with engineers and drivers to ensure deliveries and fault fixing appointments are on schedule, updating customers with any changes
Updating system with call notes

You must enjoy dealing with people and will always want to ensure the best outcome for customers.

You will have an excellent telephone manner and will be comfortable dealing with customers and their families, who may be a little distressed.

Job Types:
Full-time, Temporary contract

Contract length: 3 months

Salary:
£11.44 per hour

Expected hours: 37.5 per week

Benefits: