Sales Advisor - London Heathrow Airport, United Kingdom - Ted Baker
Description
TED'S MISSION STATEMENT
- Our Mission is to build a successful company through the creation of a leading designer brand. By conducting ourselves in an efficient and courteous manner and by maintaining Ted's high standards and integrity, we pride ourselves in always being in a position to satisfy the needs of our customer. Ted Baker Values Include being Kind, Inclusive, Courageous, Authentic and Curious to one another.
- To protect the ethos and persona for which we have gained an enviable reputation, we always ask ourselves the question: 'Would Ted do it that way?' Where does this role fit within Ted's Team? The role of a sales advisor is to Maximise sales, through a high level of service to Ted's customers, always striving to go the extra mile. Be a proud and passionate ambassador of Ted, who understands and promotes the company "Mission Statement" and "Vision".
- MAIN RESPONSIBILITIES
- People
- A high level of team participation, working with integrity and respect for others.
- Actively drive and document your own learning to contribute to the success of the team and location.
- Be adaptable and flexible to the needs of the business in support of the team and the location.
- Product
- Use all available tools and information to keep up to date on current product and increase awareness of the product in terms of Called, Colour, Composition, Cost, Care, Cut (The 6 C's.)
- Use product knowledge to generate sales and increase customer loyalty to the brand.
- Follow merchandising guidelines, replenishment procedures and housekeeping standards to ensure that Ted is represented at the highest level.
- Commercial
- Demonstrate all requirements of Ted's School of Excellence.
- Delivering Greet, Observe, Talk, Fit, Assist, Thank (GOTFAT) with enthusiasm and consistency, understanding the impact of actions on the customer experience and sales.
- Have a good understanding the variety of customer profiles and use of sales techniques in order to build loyal customer relationships both online and offline.
- Actively seeking knowledge and taking personal ownership of achieving and exceeding location KPI's and supporting all brand promotions and campaigns.
- Keep yourself and customers up to date on and take an active interest in sharing Ted's social media activity.
- Have a strong commercial awareness of our competitors and local markets.
- Operations
- Be proactive and complete all tasks correctly and efficiently following Company policies and procedures with an ability to work unsupervised.
- Adhere to all Company health and safety procedures. Use equipment properly and report any potentially unsafe conditions to management.
- Adhere to all loss prevention measures and protect the assets of the Company by reporting any misuse or theft of Company property to management.
- VALUES
- AUTHENTIC
- We have the freedom to be our 'best self', being true to ourselves and others
- KIND
- We try to do the right thing: for each other, our communities, our planet and for Ted
- CURIOUS
- We are hungry to explore, innovate and think differently
- COURAGEOUS
- We have the confidence to be brave, have fun and discover the unexpected
- INCLUSIVE
- We embrace and respect individuality and celebrate difference & diversity
More jobs from Ted Baker
-
Sales Advisor
Portsmouth, United Kingdom - 1 day ago
-
Join Our Sales Advisor Community
London, United Kingdom - 2 weeks ago
-
Shipping Coordinator
London, United Kingdom - 2 weeks ago
-
Supervisor - Full Time - Portsmouth
Portsmouth, United Kingdom - 2 weeks ago
-
Senior Brand Designer
London, United Kingdom - 2 weeks ago
-
Supervisor - Livingston - Full Time
Livingston, United Kingdom - 2 weeks ago