Customer Care Executive - Liverpool, United Kingdom - CSP U.K. LTD

CSP U.K. LTD
CSP U.K. LTD
Verified Company
Liverpool, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who enjoys interacting with customers and has excellent communication skills.


Duties:


  • Provide accurate information about products, services, and promotions
  • Assist customers with placing orders, processing returns, and resolving any issues or complaints
  • Upsell products and services to maximize sales opportunities
  • Maintain customer records by accurately entering and updating information in the database
  • Analyze customer feedback and provide suggestions for improving the customer experience
  • Collaborate with other team members to ensure customer satisfaction

Experience:


  • Previous experience in a customer service role is preferred
  • Excellent phone etiquette and strong communication skills
  • Ability to analyze customer needs and provide appropriate solutions
  • Proficient in data entry and computer skills

Job Types:
Full-time, Permanent


Pay:
From £24,820.38 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 24/05/2024
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