Visitor Services Assistant - Sunderland, United Kingdom - The Jeya Group Ltd

The Jeya Group Ltd
The Jeya Group Ltd
Verified Company
Sunderland, United Kingdom

3 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

We are looking for Visitor Services Assistant that will provide operational support to ensure a welcoming, safe and rewarding visitor experience within the Heritage, Museums and Arts service.


Main Duties:


  • Ensure the smooth operation of visitor services prioritizing the needs of the visitor at Arts Centre Washington and Sunderland Museum and Winter Gardens
  • Maintain a healthy, safe and secure environment to ensure the safety and security of visitors, staff, contractors, museum collections, exhibition/gallery spaces and buildings.

  • Actively and consistently promote Museum, Heritage and Arts activities (and other citywide cultural activity/venues) including programmed exhibitions, performances, activities and events.

  • Facilitate the opening and closing of buildings and galleries.
  • Communicate effectively and efficiently with customers in order to provide exceptional standards of customer care meeting the needs of both the visitor and the organisation.
  • Deal sympathetically with queries and complaints, escalating issues where appropriate and in line with procedures.
  • Provide visitors with information about the venue, displays, collections, exhibitions and other attractions, and demonstrate working/interactive exhibits.
  • Be knowledgeable about forthcoming events, activities, promotions and internal updates, ensuring information is shared appropriately.
  • Engage with visitors to improve their visitor experience and seek feedback in the form of visitor surveys.
  • Ensure all publicity and interpretation material is up to date at all times and presented to the highest of standards in galleries and public areas.
  • Operate procedures for opening and closing buildings and activating alarm systems.
  • Ensure the cleanliness of public/storage areas, interactives and displays.
  • Patrol and invigilate public and gallery spaces to monitor and protect buildings, collections, artworks, goods and equipment from damage, vandalism, theft and fire.
  • Provide support with basic building and equipment maintenance reporting any defects or potential hazards.
  • Ensure visitors respect and behave appropriately within venues reporting any disruptive or antisocial behaviour, health and safety or safeguarding concerns.
30 hours per week, shifts to be discussed and agreed.

To deliver high standard front of house services and provide operational support to ensure a welcoming, safe and rewarding visitor experience within the Heritage, Museums and Arts service Ensure the smooth operation of visitor services prioritizing the needs of the visitor at Arts Centre Washington and Sunderland Museum and Winter Gardens Maintain a healthy, safe and secure environment to ensure the safety and security of visitors, staff, contractors, museum collections, exhibition/gallery spaces and buildings.

Actively and consistently promote Museum, Heritage and Arts activities (and other citywide cultural activity/venues) including programmed exhibitions, performances, activities and events.

Facilitate the opening and closing of buildings and galleries. Operate event and ticketing software (Artifax, Spektrix), public address systems, multimedia, CCTV and other IT equipment. Please see attached Job Description and Person Specification for further information.


Job Types:
Full-time, Temporary contract


Salary:
£11.59 per hour
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